WHAT MAKES US A GREAT PLACE TO WORK – OUR BENEFITS: Competitive salary and incentive schemes 29 days paid holiday (including bank holidays) increasing with length of service Team-lead initiatives encouraged, allowing you to have your say, generate ideas and make a difference Social events and team activities Individualised approach to training & development, ranging from on-job coaching and masterclasses, to apprenticeships, co-funded studies, and supplier visits Generous healthcare & wellbeing provision via Vitality (including cashback for dental and optical care) which rewards a healthy, active lifestyle Cycle to Work scheme. RESPONSIBLE FOR: Working closely with the Reservations Sales team to ensure a smooth handover of every request from enquiry and point of booking Coordinating the complete delivery of every guest requirement, from the point of booking, and throughout the stay Offering a warm welcome to guests on property, ensuring that they are equipped with everything they need for a comfortable stay Responding to in-stay requests with grace, and resolving issues seamlessly, and in a timely manner. Maintaining clear communications with the Guest at all times. KEY TASKS: Coordinate and deliver all guest requests, which might include car transfers, grocery shopping, excursions, baby-sitting, restaurant reservations etc. Working closely with nominated suppliers to fulfil guest requirements, including coordinating property access Welcoming the guest on property, cross-checking ID and payment method where required. Conducting property walk-through in line with DS standards Timely handling of all in-stay guest requests, including some out-of-hours requests Handling and logging guest complaints, aiming to resolve where possible, or escalate immediately Managing payments and deposits, ensuring that guest data is stored securely and accurately. ABOUT YOU: You demonstrate our values of Excellence, Passion, Integrity & Care by: Taking pride in accuracy and attention to detail. You are self-motivated and responsible Displaying a can-do attitude. You smile, and you listen with empathy You show curiosity and eagerness to learn You treat guests, owners, colleagues and suppliers with kindness, respect and discretion You are friendly, warm and genuine