Senior Service Manager Location: Newcastle Hours: 35 per week Salary: £36,461 per annum based on 35 hours per week Contract type: Fixed Term for 12 months with possibility of an extension Full UK driving licence and access to a vehicle is essential (business mileage will be reimbursed) Do you have management experience and love being involved in frontline operations? Do you have a real appetite for helping some of the most vulnerable people in our society to positively change their lives? W e have a n exciting opportunity for a Senior Service Manager to join our team around Newcastle. You will be part of an innovative project (High Intensity Use (HIU) Programme) that supports people who access urgent and emergency care more than expected. The aim is to change the perceptions for this group of vulnerable people. The team help to prevent people from reaching crisis point, empowering them to better self-manage and connect with their surroundings. You’ll manage your own caseloads efficiently and lead your team to deliver successful outcomes for both the person and the system. The work that you and your team do will empower people to achieve ‘what matters to them’. This could be an enhanced quality of life, increased confidence or an improved sense of choice and control. What does a day in the life of a Senior Service Manager involve? Based in the community, you will work intensively with a rolling caseload. You will help to identify and address unmet social needs that may be exacerbating physical and/or mental health. As well as supervising your team, you will hold your own caseload. You will deliver outcomes for both the person and the system, monitoring the quality of interventions. Supporting people who may have complex presentations, particularly alcohol and drug misuse but also mental health, multiple long-term conditions, adverse traumatic experiences. Improving individuals’ self-management techniques, focussing on strength-based interventions, leading to improved wellbeing and confidence. You will carefully monitor care co-ordination, advocating for access and addressing health inequalities. You will need to know how the system works and how to gain access for people who are falling through the gaps. What do you need to be a successful Senior Service Manager? Qualification to degree level (or equivalent by experience). Casework experience delivering community based services within areas of alcohol and substance misuse in particular but also with mental and physical health conditions. Experience d eveloping person centred support plans, engaging in a trauma informed way and managing risk dynamically. Excellent leadership and time management skills. Experience in m anagement of staff, volunteers, services and projects, responding to and prioritising competing demands. Experience working in a health or social care setting or voluntary organisation, delivering high quality services to people in need whilst recognising how to improve the service. Being authentic with an exceptionally strong ability to connect as people you will help are often suspicious of formality and offers of support. Resilience and motivation, demonstrating compassion, strong negotiation skills and patience. Confidence in your IT skills in general but particularly with Microsoft Office applications. Knowledge / experience in preparing, managing and monitoring budgets. We would particularly welcome applications from candidates who have experience working with people affected by alcohol and drug misuse. The closing date for your application is Wednesday 13th November 2024 In return for your dedication and expertise, what will you get? Holidays: 36 days annual leave (including bank holidays) option to buy 5 extra days. Pension scheme: Up to 6% contributory pension. Flexible working: We do our best to accommodate your preferred work style. Learning & Development: Wide range of career opportunities comprehensive learning. Discounts: Access to Blue Light Discount Card and employee benefits platform. Wellbeing Assistance: Access to mental health and wellbeing assistance. Team Working: Champion our mission in a collaborative team. Cycle2Work: Lease a bicycle through the scheme. Season ticket loan: Interest-free loan for commuting expenses. We are proud to participate in the disability confident scheme for roles based in the UK. During the application process, you will be asked if you wish to apply under the scheme. At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the assistance of our internal Race and Equality Network (REEN), LGBT Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network. Together, we are the world's emergency responders About The Candidate About The Company