Job Title: Debt Recovery Agent / Contact Centre Agent
Location: Kirkby, Liverpool Merseyside, North West England (L33)
Salary: £25,000 - £28,938 per annum + Bonus + Generous Benefits
Job Type: Full-Time, Permanent
Working Hours: Monday-Friday 9am-5:30pm
Start Date: 24th February 2025
Job Overview:
We are looking for a Debt Recovery Agent / Contact Centre Agent with a great telephone manner and excellent written and verbal communication skills. You should have the ability to build rapport quickly with customers.
While previous experience in financial services and/or a contact centre is advantageous, full training will be provided for the right candidates. We welcome applicants from diverse backgrounds, including Retail Assistants, Administrators, Office Assistants, Waiting Staff, or Shop Assistants.
Key Responsibilities:
1. Communicate with customers through incoming and outgoing telephone calls.
2. Understand customers' individual circumstances to negotiate affordable repayments for outstanding arrears.
3. Maintain a friendly and professional approach to work.
4. Work under pressure in a fast-paced environment.
5. Handle difficult conversations with customers.
Benefits:
* Cycle to Work and Electric Car Salary Sacrifice schemes
* Free on-site parking, bike storage, and shower facilities
* Childcare Vouchers
* Dental and Health Cash Plan
* Company Pension Plan
* Life Assurance and Colleague Assistance Program
* Non-contractual bonus scheme
Holidays: Holidays start at 21 days (rising to 25), plus 8 bank holidays.
How to Apply:
To be considered for this job vacancy, please submit your CV to our Recruitment Team. CVs of job applicants meeting the requirements will be submitted to our client for consideration.
Job Ref: AWDO-P13035
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