A varied role involving answering the telephone, assisting customers with their enquiries, booking engineers into customer sites, stock control of parts, boxing up and arranging delivery of parts. We provide a responsive, friendly and professional service.
Salary will be discussed further at Interview.
Training Course
Business Administrator (Level 3)
Hours
40 hours per week, Monday - Friday, working hours to be confirmed. Occasional covering emergency phone on weekday evening/weekend.
Duration
1 Year 6 Months
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What You’ll Do at Work
* Work in both accounts and service departments
* Answer telephone calls promptly
* Advise engineers of sites to attend by telephone and email
* Liase with customers regarding booking dates/times for our engineers' attendance
* Use Simpro for all job placements, parts purchasing, and customer/supplier invoicing
* Use Excel and Word to record jobs attended by date and engineer
* Use Microsoft Outlook to email customers and engineers
* Prepare invoices and estimates from job sheets completed by engineers
* Take debit/credit card payments over the telephone via a virtual terminal
* Administer contract customer servicing paperwork
* Package up boxes and arrange collection and delivery via various couriers
* Check stock levels on a weekly basis and arrange and/or order parts & cleaning products as required
* Accept delivery, unpack, check delivery note, and put away in related stores
* Filing of invoices, job faxes/emails, remittances, purchase invoices
* Attend all relevant training courses
Where You’ll Work
UNIT 13
DEAN COURT
DEAN ROAD
BS37 5NJ
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or Training Organisation
South Gloucestershire and Stroud College
There is a 10 min walk to the office from the train station and bus stop.
About This Company
13 Dean Court, Dean Road, Yate BS37 5NJ
After This Apprenticeship
* There are future prospects within the company to develop further.
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