A varied role involving answering the telephone, assisting customers with their enquiries, booking engineers into customer sites, stock control of parts, boxing up and arranging delivery of parts. We provide a responsive, friendly, and professional service.
Salary: Will be discussed further at Interview.
Training Course
Business Administrator (Level 3)
Hours
40 hours per week, Monday - Friday, working hours to be confirmed. Occasional covering emergency phone on weekday evenings/weekends.
Duration
1 Year 6 Months
Work
As an apprentice, you’ll work at a company and gain hands-on experience alongside experienced staff.
What You’ll Do at Work
* Work in both accounts and service departments.
* Answer telephone calls promptly.
* Advise engineers of sites to attend by telephone and email.
* Liase with customers regarding booking dates/times for our engineers' attendance.
* Use Simpro for all job placements, parts purchasing, and customer/supplier invoicing.
* Use Excel and Word to record jobs attended by date and engineer.
* Use Microsoft Outlook to email customers and engineers.
* Prepare invoices and estimates from job sheets completed by engineers.
* Take debit/credit card payments over the telephone via a virtual terminal.
* Administer contract customer servicing paperwork.
* Package boxes and arrange collection and delivery via various couriers.
* Check stock levels weekly and arrange/order parts & cleaning products as required.
* Accept delivery, unpack, check delivery note, and put away in related stores.
* File invoices, job faxes/emails, remittances, and purchase invoices.
* Attend all relevant training courses.
Where You’ll Work
UNIT 13
DEAN COURT
DEAN ROAD
BS37 5NJ
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or Training Organisation
South Gloucestershire and Stroud College
There is a 10-minute walk to the office from the train station and bus stop.
About This Company
13 Dean Court, Dean Road, Yate, BS37 5NJ
After This Apprenticeship
* There are future prospects within the company to develop further.
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