Job Title: Service Operations Manager Location: Ashbourne, Derbyshire Company: MasterMover About Us: MasterMover Ltd is a leading global provider of innovative material handling solutions. With a focus on electric tugs and automation, we empower industries to enhance productivity and safety. Our cutting-edge products are used by businesses worldwide to streamline and improve workplace efficiency. With our global operations in the UK, USA, France and Germany and our extended network of dealers and territory managers, we have an exciting future ahead, so you might want to take a closer look. Job Overview: As the Service Operations Manager at MasterMover, you will lead the smooth and efficient functionality of our service operations department. You will be responsible for overseeing the day-to-day activities of our service operations team, managing and optimising service processes, and enhancing customer satisfaction. This is a key leadership position that requires excellent management skills and a passion for delivering on time exceptional service. Key Responsibilities: Manage the delivery of effective technical support, field service, parts, service administration and key account management. Identify opportunities for improving service delivery processes and implement strategies to enhance efficiency and effectiveness. Allocate resources effectively to meet service operations objectives while minimising costs and maximising productivity. Provide strong leadership and foster a culture of collaboration, innovation, and continuous improvement. Set performance goals and objectives for the service operations department, and provide ongoing coaching, training, and feedback to ensure optimal performance. Monitor and evaluate service operations KPIs and utilise data insights to identify areas for improvement and implement corrective actions as necessary. Implement quality assurance processes to ensure that services are delivered to the highest standards and in accordance with company policies and procedures. Identify and mitigate risks that may impact service operations and delivery, ensuring business continuity and customer satisfaction. Collaborate with vendors and third-party service providers to ensure seamless integration and delivery of services. Qualifications: Proven experience in a service management or operations role, preferably within a technical or engineering environment. Strong leadership and team management skills, with the ability to inspire and guide a diverse team. Excellent problem-solving and decision-making abilities, with a strategic mindset. Outstanding communication and interpersonal skills, with a customer-centric approach. Proficiency in using service management software and tools. Knowledge of industry standards and best practices in service operations. Bachelor’s degree in business administration, engineering, or a related field is preferred. What We Offer: Competitive salary (£55K-£70K) and benefits package. Opportunity to work with a leading innovator in the industry. A dynamic and supportive work environment. Professional growth and development opportunities.