Job Description
We are seeking a detail-oriented and proactive Facilities Coordinator to play a vital role in the day-to-day management of facility operations. This position is responsible for supporting the facilities and automation departments by overseeing maintenance activities, coordinating contractors, and ensuring that buildings operate efficiently and effectively.
The role requires a strong focus on maintaining a safe, functional, and compliant environment through structured processes and accurate record-keeping. Key responsibilities include managing maintenance team schedules, handling repair requests, and ensuring seamless coordination between facilities and operational departments.
Key Responsibilities:
* Administer and maintain operational systems (CMMS/CAFM), ensuring timely updates and modifications as required.
* Schedule and manage planned and reactive facility maintenance tasks.
* Process invoice checks and raise purchase orders (POs) in compliance with group requirements.
* Coordinate with FM Operations and Critical Services teams to meet service level agreements.
* Oversee and organize contractor work in alignment with group policies.
* Maintain effective communication with contractors, suppliers, and internal departments.
* Review, assess, and approve quotes in line with group guidelines.
* Assist in managing project-based facility improvements.
* Perform general administrative duties related to facility management.
* Work closely with engineers, technicians, and contractors to ensure timely completion of facility tasks and work orders.
* Provide support to the broader group facilities team.
* Ensure adherence to safe working practices and compliance procedures.
* Assist in training initiatives to enhance team skills and operational efficiency.
* Support the team in prioritizing tasks and managing costs effectively.
* Undertake required facilities-related training courses.
* Additional responsibilities may be assigned based on business needs.
Qualifications
What we are looking for:
* Experience: Minimum 2 years in Facilities Management (FM) or retail facilities management, handling reactive and planned maintenance.
* Industry Knowledge: Strong understanding of FM operations, including Hard/Soft Services and compliance.
* Organizational & Administrative Skills: Excellent planning, time management, and administrative abilities.
* Communication & Relationship Building: Confident in engaging with all levels, from frontline staff to senior leadership.
* Technical Proficiency: Experience with CAFM systems and Microsoft Office 365.
* Financial & Commercial Awareness: Ability to interpret and apply financial data.
* Problem-Solving & Adaptability: Proactive in identifying solutions and adjusting to changing priorities.
* Resilience & Independence: Self-motivated, determined, and able to perform under pressure in a fast-paced environment.
* Continuous Learning & Professionalism: Committed to personal growth, maintaining a high standard of work and presentation.
Additional Information
Along with your benefits package we also offer a wide range of perks for our colleagues:
Reward, Recognition and Opportunities
Frasers Champion- Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have thought without limits, owned it or been relevant.
Fearless 1000 – By October 2025, we want our share price to hit £10. If that happens for 30 or more consecutive trading days, all colleagues across the business will receive a bonus! The top 1000 performers in the company will receive unprecedented bonuses, worth from £50,000 to £1million! Senior leaders across the business nominate these performers twice a year for embodying our core values and delivering exceptional performance*.
*subject to terms and conditions
Frasers Festival – an event like no other! Our Frasers Festival is our celebration for Head Office and Retail Staff across the UK and Europe – hosting a MEGA brand village, guest speakers from the world's biggest brands, evening entertainment, the ultimate Frasers Fearless Fitness Challenge and much more.
CEO Sessions – Once a quarter we offer 20 employees the opportunity to attend our “CEO Sessions” ran by our CEO and leadership team. Employees have the chance to connect, network and submit questions around specific topics such as our Sports or Luxury business.
Retail Reconnect – In order to build the planets most admired and compelling brand ecosystem, all employees must understand our business, product and customers. Each financial year, Head Office employees will gain insights by spending two days in one of our stores or the Warehouse. The goal is to learn how the work you do impacts our teams on the frontline, and to bring ideas back to the office which will improve how we work.
Employee Welfare
Frasers Fit – Our Everlast Gyms Team are on a mission to make our workforce the best, and fittest on the planet! We run free gym classes for employees as well as discounted memberships to our clubs. Frasers Fit is our wellbeing programme which aims to support and improve colleagues Physical, Financial & Mental wellbeing. The app is accessible for every employee and includes training, nutrition and lifestyle advice- all completely free.
Retail Trust – We know that its not just about physical health, mental wellness is equally important which is why all of our employees get free access and support from the Retail Trust charity. This includes a 24 hour wellbeing helpline, wellness hub, counselling and financial/legal support.
What’s next?
Our Recruitment Team will be reviewing applications and all candidates will receive a response, whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first stage interview with the Recruiter- this will be behaviourally focussed and centred around how you align with our Culture and Values. If successful we anticipate two further interview stages with the Hiring Manager/wider team which will be more technically focussed and could include a presentation/task so we can see your skills in action.