The Role – Field Service Engineer (London and South East)
The primary purpose of this role is to sustain good customer relationships and provide a variety of technical operating and service advice to customers located throughout predominately London and the South East.
Main Tasks / Responsibilities:
Your main duties will comprise, but are not limited to:
* Ensure that Health & Safety procedures are promoted and adhered to in accordance with company requirements and current legislation.
* Maintain a clean working environment, taking responsibility for personal housekeeping, van, tools, and equipment.
* Maintenance, repair, troubleshooting of products.
* To provide emergency call-out cover within defined area of responsibility and attend breakdowns as required.
* Maintain on-line work diary liaising with both Service Control and customers to ensure any changes to the diary, work patterns or customer data are managed efficiently and effectively.
* Complete all Job documentation in a timely manner, ensuring correct allocation of labour and parts used and correct write-up of associated paperwork.
* Ensure internal and external warranty claims are processed on a timely basis and in line with company procedures.
* To follow and always promote best practice and work to ‘Right-first-time’ standards of workmanship to minimise repeat repairs and vehicle down-time.
* Component and spare parts damage assessment.
* In liaison with internal Departments, ensure all parts returns are documented and returned in a timely manner in accordance with agreed company procedure.
* Ensure all processes and documentation meet and maintain ready for ISO standards of accreditation.
* Spare parts technical advice for the customer.
* The introduction of new cranes and components.
* You work from home and travel around the UK.
Skills / (preferred) previous experience:
* Associate/Technical degree or equivalent with a minimum of 3-5 years related experience.
* You are Customer service driven and promote Customer Service Excellence.
* Good mechanical skills with solid understanding of electrical and hydraulic systems.
* The willingness to learn and ability to work well within a diverse environment.
* Self-motivated, well organised with good interpersonal skills.
* Recognise and value the importance of diversity of thought and each person’s unique contribution to the team, regardless of their background. Treat all individuals with dignity and respect.
* Good computer skills.
* Clean drivers licence.
* Overnight stays required.
The Package
* Salary £47,000 - £50,000 depending on experience.
* Monday to Friday: 8:00am – 4:30pm (Saturday paid at time and a half, Sunday’s paid at double time).
* Van, laptop and mobile phone provided.
* Fuel card and credit card provided.
* Health insurance.
* Pension scheme with 5% company contribution.
* Bonuses – company and individual this will be paid at 6.5% of your annual salary.
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