Lettings Negotiator
Hereford Office
Reporting & Accountable to Lettings Manager
Overview
To register Landlords and applicants, you will carry out property viewings, book market appraisals and liaise with the maintenance department on returning instructions.
Responsibilities
* Enter new applicants onto the database
* Enter new Landlords onto the database
* Enter new properties onto the database
* Keep the database up to date with applicant requirements
* Ensure the window cards are kept up to date
* Answer telephone, email and portal enquiries
* Provide landlord feedback after viewings
* Prepare and update marketing material for new and returning instructions
* Book market appraisals
* Assist with comparable evidence for market appraisals
* Assist with floorplans
* Carry out comprehensive referencing
* Carry out compliance checks on tenants and landlords
* Match available properties
* Prepare relevant administration prior to commencement of the tenancy
* Negotiate rental figures with tenants
* Price reduction management with landlords
* General administration duties such as filing
* Work closely with the sales department on valuations
* Take an active part in team discussions and be forward-thinking
* Assist with inventories, inspections and checkouts when required
* Assist Property Maintenance Co-ordinators with rent reviews
* Ensure properties are compliant at all times
* Assist with preparation of social media posts
Personal Characteristics
* 1 year administration experience - Preferable
* Desire to engage effectively with clients - Essential
* Able to work efficiently alone or as part of a team - Essential
* Strong communication skills, both oral and written - Essential
* Organised and able to prioritise workload effectively - Essential
* Good interpersonal skills and tenacity in making high call volumes - Essential
* Strong character that is able to handle & deal with difficult situations - Essential
* Passionate about doing a brilliant job and delivering a gold standard service - Essential
* Sales skills/ability to ask probing questions and be able to close - Essential
* Computer literate on CRM entry and mindful of data & GDPR - Essential
* Displays tenacity and determination to succeed - Essential
* Able to think on their feet in changing situations - Essential
* Capable of recording and taking responsibility for figures - Essential
* Maths and English grade 4 or above (Grade C) - Essential
Additional Notes:
* Current full clean UK driving license and insurance covering business use is required.
* Will be required to obtain a Rent Smart Wales license.
Job Types: Full-time, Permanent
Pay: £23,000.00-£24,000.00 per year
Additional pay:
* Commission pay
Schedule:
* Monday to Friday
* Weekend availability
Experience:
* Sales: 1 year (required)
Licence/Certification:
* Driving Licence (required)
Work Location: In person
Reference ID: Lettings Negotiator
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