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credit_card Salary £24,594 - £28,850 per annum (depending on experience)
The job advert and job description can be found below. If you think you may need support or adjustments made to any part of the application or recruitment process, please get in touch with recruitment@est.org.uk or call reception on 02072220101.
Job details
Salary: £24,594 - £28,850 per annum (depending on experience)
Closing Date: 21 March 2025
Position Ref: RD 1337
Location: Blended or fully office based (from our office in Edinburgh).
Hours: Full-time, 37.5 hours per week. The contract hours will include Saturday 9-5pm cover and Mon- Friday between 9am -8:30pm, on a rota basis.
Who we are
Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.
At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.
Here are some of the benefits we offer:
* We offer an outstanding pension scheme including employer contributions of up to 9%, 11% or 13% (age-linked).
* Enhanced parental leave.
* 25 days annual leave plus bank holidays, with service-linked increases as well as three goodwill days over the Christmas period.
* Staff wellbeing allowance of up to £25 per month / £300 per year.
The team
The extended hours team provides telephone and online based energy advice to a wide range of householders in Scotland to motivate and enable them to take action to reduce their fuel bills, cut carbon emissions and make their homes warmer and more comfortable.
The role
The role will include responsibility for operational planning, supporting and managing the advisors and working closely with the customer experience officer to ensure excellent overall customer experience.
What you’ll do
You will play a key role in empowering households across Scotland by ensuring they receive expert energy advice when they need it most. You'll motivate, coach, and develop a team of dedicated telephone advisors, drive service excellence, and implement innovative solutions to enhance customer experience.
This is more than just a leadership role—it’s an opportunity to shape a growing service, and make a tangible impact.
What you’ll bring
* Self-starter with ability to work with minimal supervision.
* Demonstrated experience of operational management and managing employees.
* Demonstrated experience of delivering high standard of customer service.
* Working knowledge of Microsoft Office suite.
For more information, please see job description.
Applications close 23.59, 21 March 2025. Interviews are intended to be held week commencing 24 & 31 March 2025.
To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.
Please click 'apply online' via our recruitment portal. We will ask for your personal details, work history and a supporting statement. Applications submitted without a supporting statement will not be considered.
In your supporting statement please explain how you meet the essential areas in the job description. Applications submitted via email or without a supporting statement will not be considered.
If you think you may need additional support or reasonable adjustments made to any part of the recruitment process, please get in touch with recruitment@est.org.uk or call reception on +44(0)2072220101. We will do our very best to support you.
Flexible working: We offer a range of flexible working arrangements, including working from home, compressed or part-time hours, job shares and other arrangements. There is no need to justify your preferred working pattern and we encourage our people to work in whichever way helps them to perform at their best.
We will be happy to discuss this and our blended working model at the interview stage with you.
Please note, that we are unable to provide visa sponsorship for this post. To apply for this post, you must be able to demonstrate your eligibility to work in the UK.
Diversity and inclusion
Energy Saving Trust is committed to creating a diverse, inclusive and equitable workplace where everyone can be themselves, with support to be their best.
We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply for roles with Energy Saving Trust.
We are a Disability Confident Committed employer and we ringfence a minimum number of interview slots for candidates who apply via the Disability Confident scheme and meet the minimum criteria for a role. Find out more here.
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