Company Description
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Job Description
Designation: Housekeeping Manager
Department: Housekeeping
Reports To: General Manager
Prime Function:
1. Assist the Executive Housekeeper in managing and directing all Housekeeping activities in the hotel to ensure that the highest levels of cleanliness and guest satisfaction while maintaining high service and cleaning standards.
2. Assign duties, inspect work, and investigate complaints regarding housekeeping service and equipment, taking corrective action as needed.
3. Establish standards and procedures for the work of the housekeeping team and plan work schedules to ensure adequate service.
4. Direct and control the housekeeping operations and staff of the housekeeping department.
5. Bring any matters affecting the interests of the hotel to the attention of Management.
Key Responsibilities:
Housekeeping Planning
1. Assist the Executive Housekeeper to plan and coordinate the activities of housekeeping supervisors and the team.
People Management
1. Establish and maintain seamless coordination with all departments of the hotel to ensure maximum cooperation, productivity, morale, and guest service.
2. Maintain appropriate staffing levels to consistently provide excellent guest service.
3. Provide effective support to the team to enable them to deliver efficient services.
4. Ensure that the team is trained in all safety provisions.
5. Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.
6. Respond to customer queries by resolving issues in a timely manner to ensure customer satisfaction.
Financial Management
1. Assist the Executive Housekeeper to formulate yearly business plans and budgets.
2. Maintain department budget within established guidelines and explain monthly variances.
3. Identify optimal, cost-effective use of resources and educate the team on the same.
4. Maintain cost controls through proper scheduling and inventory management.
Operational Management
1. Inspect guest and public areas regularly to ensure cleanliness and good condition of furnishings, facilities, and equipment.
2. Maintain appropriate grooming standards in hygiene, uniforms, appearance, posture, and conduct of housekeeping personnel.
3. Inspect all renovation projects and ensure rooms are defect-free prior to release.
4. Assist in all inventories and coordinate training programs.
5. Coordinate all repairs and refurbishments.
6. Conduct daily briefings to provide effective services.
7. Conduct follow-ups to ensure high standards of quality and adherence to procedures.
8. Inspect rooms regularly.
9. Coordinate operations with department coordinators, supervisors, and other managers to ensure readiness and efficiency.
10. Coordinate the making of new uniforms and maintain records of condemned linen and uniforms.
11. Ensure all records regarding uniforms are maintained.
12. Interact with guests and hotel personnel in an efficient and friendly manner.
13. Ensure ongoing preventative maintenance of furniture, carpeting, equipment, and supplies.
14. Ensure the highest standards of cleanliness, maintenance, and safety in the housekeeping department and all other areas of the hotel.
15. Plan and organize operations to effectively achieve and maintain established cleanliness standards.
Managerial Qualities
1. Leadership skills that utilize persuasion and motivation to attain organizational goals.
2. Ability to accept responsibility.
3. Self-confidence, motivation, drive, and tenacity.
4. Ability to enhance organizational performance.
5. Ability to delegate tasks and responsibilities clearly.
6. Ability to think strategically, inductively, and creatively.
7. Propensity to recognize and acknowledge others’ ideas.
Hygiene / Personal Safety / Environment:
1. Ensure workplace and storage areas remain clean and tidy.
2. Respect instructions and safety guidelines for equipment use.
3. Apply hotel security regulations (in case of fire, etc.).
4. Apply ISO 9001 quality certification requirements that impact this role.
5. Respect hotel commitments to the "Environment Charter" (saving energy, recycling, sorting waste, etc.) and meet ISO 14001 environmental commitments as applicable to this role.
Key Contacts
1. Front Office Manager
2. All HODs
3. Housekeeping Supervisors
Occupational Health & Safety
Employee Responsibility
All employees must safeguard their health and safety and that of others in the workplace.
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