Customer Engagement Officer
Bedford (Hybrid)
£30,240 per annum including car allowance
Permanent
Full time - 37 hours per week (evening and occasional weekends will be required)
Are you passionate about amplifying the voices of customers and making a real impact?
What you will be doing:
* Ensuring the customers voice is embedded at the heart of our decision making and reflected in the way we deliver our services.
* Support the customer engagement manager to deliver a range of customer engagement activities.
* Helping to deliver the customer engagement expectations set out in the Regulatory Consumer Standards, Social Housing Act and the Building Safety Act.
* Promoting the outcomes of engagement both to customers and colleagues through a range of communications channels.
* Providing administrative support to all bpha involved customers, and the service improvement panel to enable them to effectively scrutinise our performance.
* Building relationships internally with colleagues to ensure the successful delivery of customer engagement projects.
We'd love to meet someone with:
* Resident, Customer or Community engagement experience in a similar people-focused role.
* Knowledge of the social housing sector and resident engagement.
* Excellent interpersonal skills and ability to build rapport easily with a diverse range of people.
* Excellent project planning and organisational skills.
* Experience of resident/service user/community consultations and gathering feedback to make improvements.
* Confident in analysing data, writing reports and demonstrating outcomes and impact.
* Excellent verbal and written communication skills and record keeping.
* Confidence to work independently and manage own workload.
The successful applicant will need to have their own vehicle for regular travel to a variety of locations across bpha's operating areas.
To apply please complete the application form and include a personal statement that outlines how you meet the essential and where possible the desirable criteria for the role. Please also attach a CV.
Amongst what we offer you is:
* 28 days holiday PLUS Bank Holidays (rising to 33 days plus bank holidays with length of service) (pro rata to part-time hours).
* A generous contributory pension scheme.
* Enhanced family leave.
* Private health care.
* Free life assurance.
* Access to an extensive suite of wellbeing services and tools including a digital gym.
* Opportunities for learning and development.
* Discounted gym membership.
* Retail discount scheme.
* Hybrid Working.
Successful candidates will need to complete a basic DBS application.
Closing date: 12th January 2025
Interview date: To be confirmed.
We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis, we would advise that applications are submitted as soon as possible.
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