Job summary Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. - To provide efficient and effective administrative support to the Doctors and Practice Manager. - To work in conjunction with all other practice staff tocreate a good environment for the patients. Establish patient needs and deal with their requirements effectively and quickly. This may involve asking reason for appointment e.g. when booking with the Nurse. Identify the patient and check surgery has correct and up to date telephone contact details (landline and mobile). Give the patient information clearly and explain practice processes where relevant and taking into account individual needs. Avoid negative jargon. Where appropriate offer choice of appointment dates in routine advance booking with same clinician or alternative clinician. Initials of receptionist to be recorded in appointment slot with possible reason where possible. Main duties of the job Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. - To provide efficient and effective administrative support to the Doctors and Practice Manager. - To work in conjunction with all other practice staff tocreate a good environment for the patients. Establish patient needs and deal with their requirements effectively and quickly. This may involve asking reason for appointment e.g. when booking with the Nurse. Identify the patient and check surgery has correct and up to date telephone contact details (landline and mobile). Give the patient information clearly and explain practice processes where relevant and taking into account individual needs. Avoid negative jargon. Where appropriate offer choice of appointment dates in routine advance booking with same clinician or alternative clinician. Initials of receptionist to be recorded in appointment slot with possible reason where possible. About us Civic Medical Centre practice is located in the Marlborough ward of harrow. 2 GP Partners PM HCA, Nurses, PN, CP Position can be permanent from temporary- depending on the experience. Date posted 13 January 2025 Pay scheme Other Salary Depending on experience Depending upon the experience Contract Fixed term Duration 12 months Working pattern Full-time, Part-time, Flexible working Reference number A4905-25-0000 Job locations Civic Medical Centre 18 Bethecar Road Harrow Middlesex HA1 1SE Job description Job responsibilities Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. - To provide efficient and effective administrative support to the Doctors and Practice Manager. - To work in conjunction with all other practice staff tocreate a good environment for the patients. Establish patient needs and deal with their requirements effectively and quickly. This may involve asking reason for appointment e.g. when booking with the Nurse. Identify the patient and check surgery has correct and up to date telephone contact details (landline and mobile). Give the patient information clearly and explain practice processes where relevant and taking into account individual needs. Avoid negative jargon. Where appropriate offer choice of appointment dates in routine advance booking with same clinician or alternative clinician. Initials of receptionist to be recorded in appointment slot with possible reason where possible. Job description Job responsibilities Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. - To provide efficient and effective administrative support to the Doctors and Practice Manager. - To work in conjunction with all other practice staff tocreate a good environment for the patients. Establish patient needs and deal with their requirements effectively and quickly. This may involve asking reason for appointment e.g. when booking with the Nurse. Identify the patient and check surgery has correct and up to date telephone contact details (landline and mobile). Give the patient information clearly and explain practice processes where relevant and taking into account individual needs. Avoid negative jargon. Where appropriate offer choice of appointment dates in routine advance booking with same clinician or alternative clinician. Initials of receptionist to be recorded in appointment slot with possible reason where possible. Person Specification Experience Essential Experience in GP Surgery with the similar role would be an advantage Desirable Experience in GP Surgery with the similar role would be an advantage EMIS system exceptional customer services dealing with difficult patients Qualifications Essential GCSE grade or equivalent Desirable experience in the Health care profession- similar field experience is an advantage. Skills Essential Experience in GP Surgery with the similar role would be an advantage Desirable Basic IT skills Power point MS word Person Specification Experience Essential Experience in GP Surgery with the similar role would be an advantage Desirable Experience in GP Surgery with the similar role would be an advantage EMIS system exceptional customer services dealing with difficult patients Qualifications Essential GCSE grade or equivalent Desirable experience in the Health care profession- similar field experience is an advantage. Skills Essential Experience in GP Surgery with the similar role would be an advantage Desirable Basic IT skills Power point MS word Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Civic Medical Centre Address Civic Medical Centre 18 Bethecar Road Harrow Middlesex HA1 1SE Employer's website https://civicmedicalcentre.com/ (Opens in a new tab)