Job summary
An excellent opportunity has arisen for a Clerk Receptionist to join our admin team in the Dental Hospital.
1. Interview Date Wednesday 04 December 2024
2. 15 Hours/Week
3. You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
Main duties of the job
Working within the Appointment Centre Office scheduling new patient appointments using the partial booking process and registering new patient referrals on to the system or working on one of our busy Outpatient receptions area within the Dental Hospital.
About us
Our staff oversee over 2 million patients 'contacts' each year, delivering high standards of healthcare from the following sites:
o Freeman Hospital
o Royal Victoria Infirmary (RVI)
o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
o Newcastle Dental Hospital
o Newcastle Fertility Centre
o Northern Centre for Cancer Care, North Cumbria
o Northern Genetics Service
o Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Job description
Job responsibilities
4. To provide an efficient and effective administrative service to patients and the multi- disciplinary team.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first months pay.
Person Specification
QUALIFICATIONS
Essential
5. GCSE in English Grade C or equivalent or
6. NVQ Level 2 or equivalent.
Desirable
7. ECDL
8. RSA 1 or 2 or equivalent
SKILLS
Essential
9. Very good keyboard skills
10. Good communication, organisational skills
11. Accuracy and attention to detail
12. Good interpersonal skills
13. Able to prioritise workload
14. Excellent telephone manner
EXPERIENCE
Essential
15. Previous experience in a customer care role within an office based environment
Desirable
16. Working within NHS or hospital environment
KNOWLEDGE
Essential
17. Good working knowledge of Microsoft Office
Desirable
18. PAS / eRecord