About us
Part of London + Regional Hotels, The Lensbury Resort is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 155 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.
The Role
As an integral part of the Commercial team, the Business Development Manager (MICE and Elite Sports) will develop, lead and execute the strategic sales plan in order to drive new business across these key segments. Targeting new business through relationship building, effective use of CRM and analysis of all sales pipelines, this role will help to grow these key business drivers, delivering additional revenues.
We are open to discussing hybrid working (e.g. 1-2 days per week remotely)
Benefits
* Free meals whilst on duty
* Staff Discounts at The Lensbury and across the L+R portfolio
* Use of some leisure facilities, including gym & swimming pool (after successful 30 day review)
* EAP with 24/7 helpline for you and your family
* Online benefits portal with Hospitality Rewards, offering lots of discounts across major brands
* Fully funded Apprenticeship opportunities
* Excellent training and development opportunities
* Staff Awards and Social events throughout the year
* Cycle to work scheme
* Free parking
* Refer a Friend programme
* Paid annual leave of 28 days including public holidays
Key Responsibilities
* Lead the creation, development and execution of the MICE and Elite Sports sales plans, in-line with the wider commercial and marketing plans
* Proactively seek new business opportunities at all times, identifying target organisations and key decision makers in order to deliver growth in the MICE and Elite Sports segments
* Work closely with the Resort Revenue Director and M&E Sales Manager to proactively target periods of risk to achieve and exceed revenue targets
* Work closely with the M&E Sales Manager and Diary Manager to ensure proposals are tailored to clients' requirements
* Report on key sales KPI's on a weekly and monthly basis, suggesting areas for improvement
* Effectively manage and build the database of corporate bookers, travel managers and event agencies
* Use CRM to maintain regular contact with target bookers, travel managers and agencies
* Attend and represent The Lensbury Resort at industry events, exhibitions and agency events
* Arrange and host regular FAM trips, conducting site inspections and virtual tours to support the conversion of new business
* Maintain and maximise opportunities from MICE and sports online listings and associated account relationships, including Venue Directory, CVENT and similar
* Work closely with the Marketing Manager to ensure sales and marketing plans are aligned and sales activities are supported
* Conduct sales research, analysis and market research
* Attend regular Commercial meetings
* Attend weekly M&E pick-up and demand meetings, devising promotional strategies to drive additional demand and conversion
What were looking for:
To be successful in this role, you must possess the following qualifications, attitude, behaviours, skills, and values:
* Excellent communicator and public speaker
* 3-5 years experience in a similar sales/business development role ideally within the hotel/hospitality/leisure industry
* A demonstrable network of corporate event bookers/event agency contacts
* A passion for sports is highly desirable
* A good knowledge of the local market (SW London/Home Counties) highly desirable
* Excellent understanding of CRM management
* Team player
* Excellent time management skills with a natural ability to prioritise and manage workload
* Ability to manage, analyse and present data effectively in order to make informed decisions on sales activity with a proven track record of demonstrating effectiveness of activities
The Lensbury Club Londons Riverside Resort
The Lensburys exclusive leisure club, hotel and conference centre sits in extensive grounds on the banks of the Thames in Teddington, south west London.
Our members can take care of their wellness by working out in the Lockside gym and studios, playing tennis or pickleball on our courts, boating on the river launched from our specialist Watersports Centre, or relaxing in our extensive grounds. After catching up on emails in our co-working spaces, they can recharge with a coffee and light snack from our deli or something more substantial in our Club House restaurant.
Visitors to the area can enjoy an overnight stay in one of the elegant hotel bedrooms, with access to The Lensburys facilities, enhanced by the location and beautiful surroundings.
For business, The Lensbury provides a captivating backdrop away from the hustle and bustle of central London. Its an ideal setting for a whole host of business events, from meetings and conferences to team building and company away-days.
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