Temporary Notice Processing Officer
Reference no: Brent 5259414
Working flexibly: Work flexible hours to meet service delivery needs and maintain continuity & quality of service (working 3 days at the Civic Centre).
Assist the Notice Processing Manager in ensuring parking administration is carried out efficiently and effectively with prescribed timescales and service level agreements. Reports to the Notice Processing Manager who in turn reports into the Senior Parking Manager.
Key Responsibilities:
1. Providing advice and information on parking legislation to a wide range of customers, face to face or by phone.
2. Record Keeping – Maintaining filing systems and stock control for services provided.
3. Compiling statistical data – Receive information and data related to parking and complete statistical records and spreadsheets, manual and electronic as directed.
4. Dealing with Correspondence – Draft correspondence for the department as necessary providing advice and information on parking legislation.
5. Assessing Parking Permit Applications – Receive, assess entitlement to, and notify results of applications for permits and vouchers in accordance with legislation and related regulations and Serco policies. Apply anti-fraud procedures and assist with anti-fraud investigations.
6. Assessing applications for parking dispensations – Receive, assess and notify results of applications for dispensations, suspensions, permits, vouchers, and badges.
7. Receiving and processing payments – Receive, issue receipts, and carry out daily bank reconciliations for payments made in person and by post.
8. Computer inputting & interrogation – Use in-house and other computer applications to update records as necessary.
9. Dealing with incoming Post and Phone calls – Receive, sort, and distribute post for the Back-Office. Enter correspondence and telephone enquiries onto the in-house computer systems.
10. Assisting with special projects - Work with colleagues in implementing special projects, for example, new controlled Parking Zones.
Key Requirements:
1. Parking Notice Processing qualification – City and Guilds.
2. Knowledge of Parking Legislation (TMA, RTRA).
3. Good knowledge of MS Outlook, Word, Excel & PowerPoint.
4. Experience working on internal systems (e.g. Taranto) effectively.
5. Complete understanding of relevant traffic and parking legislation.
6. Knowledge and experience of processing challenges and working within a parking department.
7. Experience in delivering upon Key Performance Indicators & SLAs.
8. Good telephone skills.
9. Ability to read, interpret, and respond to written correspondence.
10. Highly proficient in the use of standard word processing systems used to progress parking challenges.
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