Job summary The Urgent Care Service are a team of Doctors Nurses AHP's and health care assistants that provides short term urgent health care support to people in order for them toremain in their own homes or to facilitate early hospital discharges.The Urgent Care Service (UCS) are looking for 3 enthusiastic and adaptable Caseload Assistants to join our caring and progressive teams in Deal, Canterbury and Ashford. We arelooking for applicants who have good organisational and coordination skills and share the CARE values of the trust. You must be able to work cohesively within a diverse close-knitteam and be able to implement systems and processes that ensure efficient and robust care is delivered to patients in their home environment.Due to the challenging nature of the work we require individuals who can operate in a confidential and professional manner, possess excellent communication skills, including theability to listen and adapt their working practices when needed in a balanced way.Successful applicants will have the willingness to undertake a varied shift pattern over a 7 day working week, including some bank holidays and weekends and as occasionalworking across sites is needed, applicants are required to have a full UK driving licence and a vehicle to use. Main duties of the job Please see the recruitment pack for a full Job summary however, as a Band 3 Caseload assistant you will be supported to primarily: Work closely with the Locality Clinical Leads with the day to day running of the team. Ensuring that patient visits are booked in and allocated in an efficient way. Ensuring staff handovers occur in a robust fashion Use a variety of Electronic systems including Microsoft excel, Word, Teams and our electronic patient record Rio. Regularly Work within our single point of access team (SPOA) in person and/or remotely. Liaise with the Caseload coordinators in managing the incoming referrals to the team, Offering cover to the other locality teams/coordinators when needed. Perform basic triages of patients using clinical led algorithms. Work across sites within East Kent when necessary. Please note, this vacancy does not meet the criteria for skilled worker sponsorship. Therefore, we are unable to accept applications from candidates that cannot provide documentary evidence of right to work in the United Kingdom. About us Rated 'outstanding' by the CQC, we've got a passion for delivering high standards of patient care and excellent services to improve the health of our communities. To do this we need outstanding people who share our values compassionate Aspirational Responsive Excellent We know a commitment to equity, diversity and inclusion leads to better patient care and a happier workforce. We pride ourselves in being diverse and welcome applications from people with varied backgrounds, perspectives and experiences We ask for information about your protected characteristics on our application forms. This isn't visible to anyone involved with shortlisting or interviewing you, except when you choose to be considered under the guaranteed interview scheme due to disability. Short listers will see two ticks alongside your application to ensure they apply the principles of the scheme to your submission The data we collect helps us to ensure we are attracting diversity in our applicants, that all our colleagues have equitable access to career opportunities and supports us on our journey to being a Great Place to Work As a flexible working friendly organisation, we want you to be able to work in a way that is best for us, for our patients and for you. Talk to us about a flexible working arrangement that won't involve sacrificing time for personal interests or family commitments. We'll support you to work flexibly in a way that will suits us both See where you can go with KCHFTcareer pathways Date posted 20 February 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum Contract Permanent Working pattern Full-time Reference number 846-7002384-CF Job locations Royal Victoria Hospital (Folkestone) Folkestone CT19 5BN Job description Job responsibilities The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this in your application. If you need an application form in an alternative format please let our recruitment team know. All information you supply on your application should, to the best of your knowledge, be true and accurate. Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert. We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job. At KCHFT we strongly encourage colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve. Find out more about the community difference here. Good luck We cant wait to meet you and welcome you to teamKCHFT, cometocommunity. Job description Job responsibilities The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this in your application. If you need an application form in an alternative format please let our recruitment team know. All information you supply on your application should, to the best of your knowledge, be true and accurate. Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert. We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job. At KCHFT we strongly encourage colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve. Find out more about the community difference here. Good luck We cant wait to meet you and welcome you to teamKCHFT, cometocommunity. Person Specification Qualifications Essential Relevant level 3 qualification (NVQ/ QCF Diploma or certificate of care / Advanced apprenticeship or equivalent or working towards) Functional Skills at Level 2 (Literacy and numeracy/ GCSE grade A-C or equivalent in English and Maths) Desirable 2 A/AS levels (any grade), BTEC diplomas, Level 4 qualification. Experience Essential Proven experience in Microsoft office use. Sound judgement and logical approach to complex situations, with ability to determine solutions. Ability to travel to different sites with valid UK driving licence and access to vehicle Desirable Experienced RIO user. Previous community care delivery Knowledge Essential Understanding of delivering care in a community care setting Knowledge of UCS Service Desirable Understanding of NHS Community Services Understanding of local demographics Skills & Abilities Essential The ability to plan and organise own workload without direct supervision. The ability to plan and organise clinical workload of multiple other staff members in a fair and consistent way. The ability to be innovative, being objective as well as logical in resolving problems. Demonstrate the ability to learn from mistakes. Excellent verbal, written and electronic communication skills Desirable Data analysis skills Personal Attributes Essential Ability to apply a common sense and logical approach. Identify key or underlying issues in difficult situations and use initiative to solve problems. Ability to constructively justify decisions made in a balanced and respectful manner. Ability to deal with distressing or emotional situations and discussions objectively and with emotional intelligence The ability to work with confidentiality and discretion at all times Ability to Manage Essential The ability to maintain an appropriate level of workplace performance and meeting of deadlines, prioritising as necessary. Ability to facilitate own supervision. Take ownership of own learning needs. Person Specification Qualifications Essential Relevant level 3 qualification (NVQ/ QCF Diploma or certificate of care / Advanced apprenticeship or equivalent or working towards) Functional Skills at Level 2 (Literacy and numeracy/ GCSE grade A-C or equivalent in English and Maths) Desirable 2 A/AS levels (any grade), BTEC diplomas, Level 4 qualification. Experience Essential Proven experience in Microsoft office use. Sound judgement and logical approach to complex situations, with ability to determine solutions. Ability to travel to different sites with valid UK driving licence and access to vehicle Desirable Experienced RIO user. Previous community care delivery Knowledge Essential Understanding of delivering care in a community care setting Knowledge of UCS Service Desirable Understanding of NHS Community Services Understanding of local demographics Skills & Abilities Essential The ability to plan and organise own workload without direct supervision. The ability to plan and organise clinical workload of multiple other staff members in a fair and consistent way. The ability to be innovative, being objective as well as logical in resolving problems. Demonstrate the ability to learn from mistakes. Excellent verbal, written and electronic communication skills Desirable Data analysis skills Personal Attributes Essential Ability to apply a common sense and logical approach. Identify key or underlying issues in difficult situations and use initiative to solve problems. Ability to constructively justify decisions made in a balanced and respectful manner. Ability to deal with distressing or emotional situations and discussions objectively and with emotional intelligence The ability to work with confidentiality and discretion at all times Ability to Manage Essential The ability to maintain an appropriate level of workplace performance and meeting of deadlines, prioritising as necessary. Ability to facilitate own supervision. Take ownership of own learning needs. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Kent Community Health NHS Foundation Trust Address Royal Victoria Hospital (Folkestone) Folkestone CT19 5BN Employer's website https://www.kentcht.nhs.uk/ (Opens in a new tab)