Digital Safety Monitoring Analyst – Leeds, West Yorkshire, UK
Netsweeper is a worldwide organization specializing in Content Filtering Software Solutions.
We hold the industry’s most advanced proprietary global filtering system for ISPs, Telcos, governments, schools, and corporations. Our purpose is to protect people from inappropriate content that permeates the Internet; our technology provides customers with the ability to choose allowable URLs, IMs, and file transfers.
Role:
Netsweeper is looking for a Digital Safety Monitoring Analyst who will monitor alerts in our OnGuard system to identify and escalate urgent and high-level risk alerts to appropriate specialized colleagues and partners in a timely and professional manner. OnGuard is a tool for student monitoring to detect and assess harmful student behavior early. Your priority will be to assess alerts efficiently to support the safety and well-being of students. You will be expected to work shifts as part of a 24/7 team, working from home out of business hours.
Job Responsibilities:
* Monitoring alerts that come into the OnGuard platform
* Identify and escalate high priority/risk alerts based on established protocols
* Provide prompt, clear, and professional communication of alerts to identified partners
* Completing required report and recordkeeping related to alerts and responses
* Collaborate with management to enhance our safeguarding capabilities
* Participate in OnGuard team meetings to contribute to service knowledge and identify training needs
Qualifications/Skills:
* Excellent communication skills
* Computer literate with a good understanding of social media
* Able to assess situations and respond promptly
* Calm and level-headed in stressful situations
* Comfortable working independently or with others
* Compassionate and understands the importance of online safety
* Previous experience with monitoring systems and sensitive information is an asset
* Post-secondary education in related fields is beneficial but not mandatory
What We Offer:
* Paid holiday and sick leave
* Company pension
* Annual professional development financial support
* Work from home
* Opportunity to protect children and make a positive difference
If you are looking to help protect children through online safeguarding and want to join a progressive company, apply today with your COVER LETTER and CV, including your availability for shifts, and include “Digital Safety Monitoring Analyst” in the subject line.
Netsweeper is an equal opportunity employer committed to fostering an inclusive, accessible work environment. We offer accommodation for applicants with disabilities as part of our recruitment process.
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