We are excited to offer a fantastic opportunity for a Permanent Operations Manager to join our dynamic Area 7 team at Nottingham - Sandiacre (On-site).
In this role, you will lead the IRT Team by improving the condition of the network, provide better engagement and ownership for IRT crews, improve collaboration between M&R and NH teams, enable a more flexible approach to low level activities that improves the customer experience, reduce admin, provide data intelligence and provide a more cost-effective approach.
**Please note - Thank you for your interest in this position but, we are only accepting internal candidates**
What You’ll Do:
Leadership and Team Management
As an operations manager, you will lead the Incident Response Team (IRT) to deliver prompt incident response and defect mitigation within 24 hours, ensuring compliance with contract requirements. You will manage direct reports using a high-performance team culture approach, fostering engagement and just culture, and ensuring health and safety, wellbeing, and career progression management (CPM).
Client-Focused Approach
You will understand, anticipate, and deliver to client requirements, ensuring that lighting patrols and FixNow activities are carried out in accordance with client expectations. By supporting a culture of customer centricity and understanding client Key Performance Indicators (KPIs), you will lead the team to deliver exceptional service.
Strategic Decision Making
Using historic delivery data and trend analysis of IRT outputs, you will support strategic decision making, enabling continuous improvement and meeting client expectations. This includes working with the Principal Operations Manager to develop annual business objectives, plans, and budgets.
Compliance, Safety and Wellbeing
Ensuring compliance with legal and regulatory obligations, health and safety standards, and Airwave Radio compliance will be a top priority. You will undertake periodic site visits and safety tours, including night and weekend inspections, to maintain high standards of health, safety and wellbeing support for your team.
Operational Excellence
You will plan and manage work schedules for the year, coordinate routine maintenance activities within Traffic Management (TM) closures, and patrol predefined routes to conduct FixNow activities. By ensuring teams have a consistent understanding of systems and processes, and clear performance objectives linked to account and company objectives and values, you will drive a culture of continuous improvement.
Supply Chain and Relationship Management
You will build and maintain strong relationships with supply chain partners and engage with subcontractors to ensure their work is performed safely and to the required standard. Additionally, fostering good working relationships with National Highway Traffic Officers and the Inspection Team will be essential for success.
Team Development and Communication
Ensuring that teams receive timely and meaningful tool box talks and safety briefings, and that they record all work accurately, will be key. By building and maintaining a team structure that supports these goals, you will ensure effective communication and operational success.
Why Join Us?
At Amey, we don’t just offer jobs, we offer opportunities to build fulfilling careers. As one of the top 1% of employers recognised by Investors in People, we are committed to your professional growth and wellbeing. Here’s what you can expect when you join our team:
* Competitive Salary: Enjoy a competitive annual salary with the potential for yearly reviews to ensure you’re rewarded for your contributions.
* Company Car: Select from an electric company vehicle or receive a generous car allowance, supporting our ambitious journey to carbon net zero!
* Career Growth: Propel your career with clear, dynamic advancement opportunities.
* Personal Development Opportunities: Advance your personal growth through mentorship and access to our award-winning programs like our Leadership Development, Women@Amey, and Multicultural Leadership programs.
* Pension: Benefit from a generous pension scheme with company contributions for your future peace of mind.
* Holidays: Enjoy at least 24 days of holiday plus bank holidays, and the opportunity to buy further 5 days! Giving you plenty of time to relax and recharge.
* Flexible Benefits: Customise your benefits package with options like additional leave, cycle-to-work schemes, charitable giving, and gym memberships.
* Exclusive Discounts: Access our online portal filled with discounts from leading retailers, healthcare services, and more, helping you save on the things that matter.
* Social Impact: Take part in our community initiatives with 2x paid volunteering days a year, plus other opportunities to support fundraising and local projects.
What You’ll Bring:
* Bringing a customer centric approach that aligns with our goals and values.
* Leveraging your expertise in understanding the client’s requirements to drive results.
* Applying strong skills in continuous improvement to enhance efficiency and innovation in your role.
If you’re ready to make a meaningful impact on our business and contribute to a shared, sustainable future, we invite you to join us in advancing our strategy and driving positive change.
Application Guidance
At Amey, we value a culture of diversity and inclusion. We encourage applications from individuals who are passionate about making a positive impact, no matter their background, gender, race, or personal circumstances. We believe everyone deserves the opportunity to shine.
As a Disability Confident leader, we’re proud to offer applicants with a disability an interview if they meet the minimum requirements for the role.
If you have any questions or need any adjustments during the recruitment process, don’t hesitate to reach out to Charlotte McEvoy our recruiter for this role, at charlotte.mcevoy@amey.co.uk.
#J-18808-Ljbffr