Title: Field (End User Compute) Engineer - 6 month FTC Location: Wigan Division: IT Support Reports to: Senior EUC Engineer and Project Manager Are you ready to drive digital transformation and innovation within a dynamic organization focused on delivering exceptional public services? Do you have a passion for helping clients harness the power of technology to solve complex challenges and improve experiences? Do you want to have the opportunity to support the deployment of new Dell laptops with Win 11 and other devices, and provide triage and troubleshooting on any failed installation? If so, we would love to hear from you ABOUT US Agilisys is at the forefront of digital transformation and innovation in the public services sector. With over two decades of experience, we have established ourselves as a trusted partner for governments, local authorities, and organisations nationwide. Our mission is to empower our clients to deliver exceptional public services by harnessing the full potential of technology and data. OUR VALUES Partnership: we become one team and family with organization, helping them to navigate change and stay agile. Integrity: our people really care, going beyond the brief to make change happen for organizations and citizens. Innovation: we bring together the right technologies and services to design solutions that work. Passion: we are passionate about - and dedicated to - public services and improving people’s lives. THE ROLE Key responsibilities The Field (End User Compute) Engineer is a vital role within Agilisys and this role will support the deployment of new Dell laptops with Win 11 and other devices, and provide triage and troubleshooting on any failed installation. Specific duties Depending on the project, you will need to be comfortable doing the following: Support deployment of new Dell laptops with Win 11 and other devices. Support refurbishment of reusable devices, including clean up and RAM upgrades, installing Win11 from an existing build. Wipe devices to be removed from the estate. Stock Management compliance. Handing devices to users with brief "how to" which will be socialised with the engineer. Provide triage and troubleshooting on any failed installation. Opportunity This role is an excellent platform for experienced professionals to take their career to the next level and an opportunity unlikely to be found anywhere else. You will have the chance to work in a client-focused environment and be part of a team that is at the forefront of digital transformation and innovation in the public services sector. ABOUT YOU The ideal candidate will have a track-record in delivering results while embracing change and uncertainty. Excellent stakeholder management experience is essential to being successful in this role. The Ideal Candidate Experience in triage and resolution of End User Compute (e.g. Win11, Intune, M365). Customer facing skills as this is a very client focused environment. Previous deployment of a similar nature. Flexibility and Can-Do attitude. PROCESS Simply submit your CV. By submitting your CV, you understand that we have a legitimate interest to use your personal data for the purposes of assessing your eligibility for this role. This means that we may use your personal data to contact you to discuss your CV or arrange an interview or transfer your CV to the hiring manager(s) of the role you have applied for. You can ask us at any time to remove your CV from our database by emailing talentacquisitionagilisys.co.uk – but please note that this means we will no longer consider you for the role you have applied for. We have a rigorous recruitment process, which we use for all our roles to ensure we attract the very best talent. Individuals seeking employment at Agilisys must note that we see diversity as something that creates a better workplace and delivers better outcomes. As such, we are keen to maximize the diversity of our workforce and actively encourage applications from all. We encourage diversity through perspective, background, identity, and thought whilst also fostering an environment where everyone can express themselves regardless of your race, religion, sex, gender, color, national origin, disability, or any other applicable legally protected characteristic. We are committed to continuing to nurture an inclusive environment and building a diverse workforce.