Job summary Euxton Medical Centre have an opportunity for a motivated, flexible and friendly medical receptionist to work within our practice. This is a part time position for 16 hours per week. The suitable candidate will have excellent customer services skills, a good working knowledge of IT systems and will provide a high quality reception/care navigation service to our patients. Applicants must be flexible. Main duties of the job The successful candidate will support our current team of receptionists and clinicians. The duties will include liaising with patients, attending to enquiries both over the phone as well as face to face. You will also manage the booking of appointments and cancelling of appointments for clinics in addition to dealing with all tasks generated by the GPs, issuing of prescriptions, scanning and recoding. About us Euxton Medical Centre has been an established surgery serving the Euxton population of 4,500 patients for more than 30 years. The practice premises were built in 1993 and we have had a full refurbishment in 2018. We have 2 GP Partners and 2 salaried GPs who all deliver an excellent and progressive service to our patient population. The GP team is supported by an innovative team of clinical staff and administrators. Clinical Team: 1 Practice Nurse and 1 Healthcare Assistant. Administrative Team: Practice Manager, Assistant Practice Manager and an admin team of 13 staff. We are part of Chorley Primary Care Network. As part of the network there are currently various additional roles working with all practices; Care Home Lead, Clinical Pharmacists, First Contact Physiotherapist, Social Prescribers, Pharmacy Technicians, Paramedics, Health and Wellbeing Coaches and Care Co-ordinators. Date posted 30 October 2024 Pay scheme Other Salary £11.44 an hour Contract Permanent Working pattern Part-time Reference number A3935-24-0001 Job locations Euxton Medical Centre St. Marys Gate Euxton Chorley Lancashire PR7 6AH Job description Job responsibilities Maintaining and monitoring the practice appointment system. Process personal, telephone and e-requests for appointments. Answering incoming phone calls, transferring calls or dealing with the callers request appropriately. Process repeat prescriptions. Signpost patients to the correct service. Initiating contact with and responding to requests from patients, teams members and external agencies. Read code data on EMIS Web. Photocopy documentation as required. Data entry of new and temporary registrations and relevant patient information. Input data into the patient's healthcare records as necessary. Direct requests for information ie SAR, insurance/solicitors letters and DVLA forms to the admin team. Manage all queries as necessary in an efficient manner. Support all clinical staff with general tasks as required. Support administrative staff, providing cover during staff absences. Action incoming emails when necessary. Scanning of patient related documentation and attaching scanning documents to patient's healthcare records. Complete opening and closing procedures in accordance with the duty rota. Job description Job responsibilities Maintaining and monitoring the practice appointment system. Process personal, telephone and e-requests for appointments. Answering incoming phone calls, transferring calls or dealing with the callers request appropriately. Process repeat prescriptions. Signpost patients to the correct service. Initiating contact with and responding to requests from patients, teams members and external agencies. Read code data on EMIS Web. Photocopy documentation as required. Data entry of new and temporary registrations and relevant patient information. Input data into the patient's healthcare records as necessary. Direct requests for information ie SAR, insurance/solicitors letters and DVLA forms to the admin team. Manage all queries as necessary in an efficient manner. Support all clinical staff with general tasks as required. Support administrative staff, providing cover during staff absences. Action incoming emails when necessary. Scanning of patient related documentation and attaching scanning documents to patient's healthcare records. Complete opening and closing procedures in accordance with the duty rota. Person Specification Qualifications Essential Educated to GCSE level or equivalent Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Effective time management Ability to work as a team member and autonomously Good interpersonal skills Problem solving Ability to follow policy and procedure Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Flexibility Desirable GCCSE Maths and English Grade C or above AMSPAR Receptionists Qualification NVQ Level 2 in Health and Social Care EMIS Web user skills Experience Essential Experience of working with the general public Desirable Experience of administrative duties Experience of working in a health care setting Person Specification Qualifications Essential Educated to GCSE level or equivalent Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Effective time management Ability to work as a team member and autonomously Good interpersonal skills Problem solving Ability to follow policy and procedure Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Flexibility Desirable GCCSE Maths and English Grade C or above AMSPAR Receptionists Qualification NVQ Level 2 in Health and Social Care EMIS Web user skills Experience Essential Experience of working with the general public Desirable Experience of administrative duties Experience of working in a health care setting Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Euxton Medical Centre Address Euxton Medical Centre St. Marys Gate Euxton Chorley Lancashire PR7 6AH Employer's website https://www.euxtonmedicalcentre.nhs.uk/ (Opens in a new tab)