Your new companyHays are delighted to be working with Castle Water on the opportunity to join them at their Blairgowrie HQ. Castle Water is one of the fastest growing and most successful companies in the utilities sector. Their customers include some of the largest companies and public sector bodies in the UK.Castle Water aims to deliver the best customer service in the sector. Creating positive interactions in the workplace and between their employees and customers helps ensure the company continues to draw new and retain existing customers. Castle Water just achieved their 15,000th 5* Trust Pilot review; more than all other water retailers combined.Castle Water pride themselves on being transparent and treating customers fairly, something which was recognised when winning the Customer Service Excellence Award for the Perthshire Chamber of Commerce Business Star Awards. The head office is based in Blairgowrie, Perthshire, within easy commuting distance of both Perth and Dundee. Castle Water are proud to be embedded in the local community and participate in many local events and activities. Your new roleThe Complaints Team is a hardworking and lively environment which will equip you with skills that could take you anywhere across the Castle Water business. You can expect to be part of a collegial and supportive team, with a strong emphasis on knowledge-sharing, continuous learning, mutual respect, and personal development.This role is a post for someone with confidence...