Join Our Team as a Housing Officer - Surrey
A fantastic opportunity for a dedicated Housing Officer to join a well established housing organisation in Surrey. Are you passionate about making a real difference in people’s lives and building thriving communities?
* Hours: Full Time
* Contract: Temporary (3 months, potential to expend)
* Pay Range: £12.50 - £17.50 per hour PAYE
Responsibilities
1. Support residents in managing their tenancies, offering advice and resolving issues with empathy and professionalism.
2. Point of contact for local residents
3. Tackle tenancy challenges, such as antisocial behaviour, maintenance concerns, and tenancy fraud.
4. Understand rent and service charges, assist in handling arrears, answer residents' queries.
5. Advise on payment plans, and signpost for debt advice or finding grants and funding.
6. Handle complaints efficiently, aiming for first-time resolution and continuous service improvement.
7. Conduct estate inspections and ensure communal areas are safe, clean, and welcoming.
8. Carry our settling in visits and tenancy review visits, carry out scheduled and ad hoc estate inspections
9. Build strong relationships with residents, empowering them to take pride in their homes and neighbourhoods.
10. Collaborate with local authorities and agencies to address community needs and enhance well-...