Posting End Date: January 13, 2025 Join John Lewis or Waitrose today If you've ever stepped through the doors of a John Lewis or Waitrose shop, shopped online, or seen any of our adverts, you'll know there's something unique about us. That unique proposition is our Partners. As co-owners they have a say in our business and receive a share of the profits, so they put time and effort into making it work. Our Partners are the reason we're the success we are. They're our secret sauce; the opportunity for us to differentiate. Job Summary: To lead and manage all aspects of the two man customer delivery operation and proposition (including installation services, fleet equipment and company assets) for a given John Lewis & Partners site. Ensuring the delivery of exceptional customer service to all John Lewis Customers through achieving or exceeding all relevant KPI’s. Job Description: At a glance Salary range: For this role the salary starts from £29,900 per annum, depending on skills and experience Contract type: This is a Permanent role Work Pattern: 37.5 hours per week, 2 week rota: Monday - Friday: 6am - 2pm Tuesday - Saturday: 2pm - 10pm Location: Magna Park 3 (CDH) About the role Operational Performance Work with the CDH Manager to deliver costs in line with a flexed budget (adjusted for volume fluctuations). Work together with key internal and external parties to enhance the overall effectiveness of the CDH. Use and apply data and insight to support the CDH Manager to make changes and improvements to the operation to meet or exceed key performance metrics. Customer Lead and empower Partners and third party colleagues to deliver an first rate customer experience by role modelling outstanding customer service in everything you do. Proactively support Partners to act as brand ambassadors, ensuring that the Customer Delivery Proposition and the Partnership brand vision are all achieved. Partner Recognise talent and take appropriate action for underperforming in an honest and fair manner in line with policy and using the tools available to you as a Manager. Agree and monitor performance targets for your team. Develop an open culture of teamwork, trust and Partner contribution, holding regular conversations with your Partners about their performance and providing regular and timely feedback to them. Resource Management Manage resources in line with volume forecasts. Be a recruitment specialist with a focus on succession planning to ensure your team has every opportunity to develop and is skilled, committed and diverse. Contributing to a safe and compliant working environment Support and enforce a clear Health and Safety culture across all CDH functions which complies with current Health and Safety legislation and aligns with Partnership policies and guidelines. Ensure mandatory training for you and your team is completed on time. Ensure the CDH is compliant with the General Data Protection Regulations (GDPR) and Information Security Instructions (ISI’s). Ensure the CDH remains legal and compliant, adhering to the EU Drivers’ Regulation, Domestic Regulations and the Working Time Directive as set out as a member of the DVSA Earned Recognition scheme. Design of specific elements of the fulfilment operating model Line management accountability for elements of the 7-strong cohort of Fulfilment Development Specialists; includes recruitment, objective setting, performance management, development and the creation of a motivated team in addition to Partner cost management Identify, scope, agree and prioritise short and long term team goals When required, adapt priorities and plans using a flexible and pragmatic approach. You also can view a copy of the full job outline here: Internal applicants- please use the link below Qualifications and Experience skills you’ll need Previous experience leading in a Supply Chain operation, such as Drivers Hours, Compliance like infringements Good communication and engagement skills Effective time management and prioritisation skills. Proven and effective working knowledge of IT Systems. Previous experience in making good informed decisions Desirable skills Knowledge of Transport Operations and Legal Compliance Supply Chain experience Head of Branch trained Disciplinary and Grievance trained (inc Independent notetaker) Hiring Manager experience Previous experience as a specialist in people management, demonstrating a culture of empowerment with large teams Incident management experience IOSH & NEBOSH Level 2 Food Safety Experience in employment engagement surveys Certificate of Professional Competence for Transport Managers (Road Haulage) Next Steps The application form consists of a CV upload followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time. (If internal, check your Workday notifications and see further guidance on the PDW under "Internal application process"). We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early. You'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. For internal use only: LI-JLPGR John Lewis Partnership LI-JLPJL John Lewis LI-JLPWTR Waitrose Pay: £29,900.00 - £44,800.00 Annual Scheduled Weekly hours: 37.5 Worker Type: Permanent Partner Job Level: Partnership Level 8 Hours of Work: 37.5 hours per week, 2 week rota: Monday - Friday: 6am - 2pm Tuesday - Saturday: 2pm - 10pm At the John Lewis Partnership, we embrace our differences. We want you to be you. Because, well, we know you're at your best when you're free to be yourself. Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. It's why we've set our own aim to become the UK’s most inclusive business - for our Partners (employees) and our customers. We firmly believe that our future success lies in diversity of thought from all Partners and it's integral in our mission to build a happier world. We welcome applications from everyone interested in working for us. And, once you're a Partner, your differences will make all the difference. Find out more about D&I in the Partnership here. We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview. -