Lead and manage the Patient experience and Voluntary services team Responsible for the development and delivery of group-wide strategies related to the experience of care and services. Strategic lead for learning from experience; ensuring that experience data is used to make tangible improvements in service delivery and quality of care, identifying new and innovative approaches to analysing patient, carer, and operational data and information. Lead in achieving key performance targets in line with national and local agreements (e.g. FFT and patient surveys) Provide highly visible clinical leadership that facilitates operational services to understand their own quality and develop skills to recognise and respond to quality issues. Lead upon the improving carer experience, including developing a group-wide strategy and work plan to deliver improvements to support unpaid carers to access care and services Source of expert advice and policy development to ensure that patient involvement is understood and delivered consistently throughout the organisation, including championing best practice in co-production, involvement, and participation. Develop a group wide Voluntary Service strategy ensuring that Volunteers are given the opportunity to support group wide services to improve the delivery of patient can and improve patient experience