Ecolab, the world leader in resin-based separation, purification and extraction technology, is seeking a Customer Excellence Manager at our state-of-the-art manufacturing site in Llantrisant, Wales At Ecolab, Purolite Resins, we manufacture products which help our customers around the globe, mainly in pharmaceutical and life science sectors, with technology which are critical to safe manufacture of their products. It’s an exciting business which helps make the world cleaner, safer and healthier. What’s in it For You: The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, abundant energy and healthy environments The ability to make an impact and shape your career with a company that is passionate about growth The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best Why choose Ecolab? A world-leading international organization, benefitting from a diverse, multinational team A fast-paced, dynamic, and rapidly growing environment Manufacture of high-quality technical products, developed hand-in-hand with leading minds in the industry Entrepreneurial workplace culture with a flat management structure, encouraging new approaches and ideas What you’ll do: Lead preparation and hosting for Customer and ISO 9001 audits. Responding and scheduling to customer audits. Completing customer questionnaires. Leading Purolite’s vendor management program including conducting supplier audits. Managing Internal audits to monitor compliance of internal operations, procedures, and regulatory requirements. Preparing all actions plans needed from all audits, internal, external. Setting up internal workshop and communication related to CAPAs actions plan. Initiating the relevant KPIs. Managing clients complaints Communicate and liaise with customers and sales as necessary. P a r t i c i pat i o n i n th e chan ge c ont r ol p r oc ess t o en s u re ch a n ges t o pr ocesses, s y s t ems, e quip ment, an d f acil it ies are a pp r op ri at ely asses s ed an d im p l e ment e d What you'll need: A s c ie ntif ic d egr ee, or e qu ivale nt Exp erie nc e in a glo b al r e g u la te d en vironme n t wit h a sound und e r s tandin g o f qu al it y s y s t em r equ ir e ment s. ( c G M P an d ISO9001 a d v ant age ou s) Mu st h ave s oftw are an d t ec hn i c al s k ills, all M i c r o so f t O ff i c e app lic at io ns. (Q- P u lse or o the r e l ec t r on ic QMS s oftware an a d v ant a ge ) In t e rn al Audit i n g ex p e rienc e t o ISO9 0 01 r e qu ire m e nt s ( c G M P ad va nt age ou s ). Lead auditor training (desirable). Experience in hosting customer audits No Immigration Sponsorship available for this opportunity