Our client is an established and successful IT MSP / hosted Telephony Provider. They are looking to recruit an experienced, Technical Network Consultant to join their business.
Key Responsibilities:
* Install, support and maintain hosted & Avaya IP Office, hosted telephony, LAN/WAN equipment.
* Design, install, test and maintain CAT5e, CAT6, and Cw1308 cable schemes.
* Provide support on connectivity including PSTN, ISDN, SIP, ADSL, FTTC and Leased Lines.
* Installation/configuration and fault finding of SIP services.
* Configuration and maintenance for routers.
* Providing Telephone/Remote and On-Site support & installation for customer devices and related software, network servers, and storage.
* Providing Support for Windows 7/8/10, Server 2008/2012/2016, SBS 2008 and SBS 2011, Mac OS, Android and IOS.
* Diagnosing and resolving issues with Remote Desktop Servers, Folder Redirection and Remote Applications.
* Responsible for managing own workload and ensuring tickets can be progressed correctly, referring to our Service Desk Manager if required.
* Creating, amending and administering Active Directory/MS Exchange and Office 365 accounts for customers.
Skills and Experience Required:
* The ideal candidate will have knowledge of telephony and the technology market.
* Knowledge of Microsoft Office 365 Installations and Migrations.
* Good understanding of networks, WAN, LAN, switching, routing security and SIP trunks.
* Experience of engineering activity with telephone systems, IT networking and IP Addresses.
* IT skills including experience with Microsoft Excel, Word and Outlook.
* High level of customer service with exceptional telephone manner.
* Ability to work in a fast-paced environment.
* Excellent planning and organisational skills with the ability to prioritise, manage time effectively and work to tight deadlines.
* A flexible and positive approach toward problem solving.
The role is office based with field-based customers. You must be prepared to travel for business; a company vehicle is provided for on-site visits.
Hours:
Monday to Friday, 40 Hours per week.
Salary:
£24,000 to £28,000 (depending on experience)
25 Days holiday, plus Bank Holidays
Pension Scheme
Private Medical
For more information please contact James Frost.
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Unit 7 Parklands Business Centre
44 Chartwell Road
Lancing
West Sussex
BN15 8UE
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