Description POSITION SUMMARY As a world-class leader in the travel industry, there’s no better place than Marriott International to make your mark. Joining us, you’ll get to entertain and meet people from all over the world as you build your experience. You’ll find a place where your personality and ideas are appreciated just as much as the work you do. And you’ll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. When you bring your natural talents and passion for customer services, we welcome you into our family. No matter your specialty or working background, we offer great rewards and opportunities to improve your skills. In this position you will work closely with a team of inspired professionals who encourage and invite your contributions. The impact you’ll make First impressions are everything. And you’ll set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you’ll make sure they leave us happy too. What you’ll do Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues. Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations. Assists accounts receivable clerk in all aspects of job and in keeping all invoices due below 60 days. Monitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis. Administers plans and actions to keep chargebacks and rebates to a minimum. Keeps employees informed regarding new operational procedures, standards, or programs. Assists Managers in handling employee performance issues (e.g., performance reviews, counseling, and recommendations). Ensures all employees have complete knowledge of emergency procedures. What we’re looking for Education and Experience High school diploma or GED; 5 years experience in the guest services, front desk, housekeeping, or related professional area. OR 2 years experience in guest services and 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years’ experience in the guest services, front desk, housekeeping, or related professional area. We’ll support you in and out of the workplace by offering: Team-spirited co-workers Encouraging management Wellbeing programs Learning and development opportunities Discounts on hotel rooms, gift shop items, food and beverage Recognition programs Inspiring career mentors Friendly a vibrant team atmosphere Graduate programs (subject to eligibility) Complimentary uniforms/free dry cleaning Free meals on duty Dental and Eye care benefits Network of inspiring business leaders that support development and endless opportunities Travel the world with the 1 leader in hospitality (Global Transfers) You’re welcomed here Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.