Seeking an EUC Support Engineer to provide technical support to end-users, manage incidents, and maintain accurate asset inventory.
Job Description
Sysco is recruiting for an EUC Support Engineer to join the Technology team on a full-time, permanent basis, reporting to the Infrastructure and Field Support Manager.
As the EUC Support Engineer, you will be responsible for providing both on-site and remote 2nd line technical support to end-users throughout Sysco GB, promoting excellent customer service and dealing with colleagues in a professional, friendly, and helpful manner.
We are offering a hybrid working contract with 3 days per week in the office. Flexibility will be required for travel around the Sysco offices, and travel expenses will be reimbursed. Please note that this role requires a driving license and your own transport.
Key Accountabilities and Responsibilities:
* Provide on-site and remote 2nd line support to end-users
* Prioritize workload to ensure service levels are maintained
* Manage and close incidents and service requests via the helpdesk ticketing system
* Proactively replace end-of-life assets, including asset disposal or recycling
* Provide IT induction for new starters, ensuring they have the necessary hardware and software
* Administer mobile devices via an MDM platform and SIM card connections
* Maintain accurate asset inventory of IT hardware
* Ensure changes are made in accordance with change management guidelines and policies
* Provide support to projects as required to support the deployment of new technologies
About You:
The successful candidate will have a good working knowledge of maintaining IT security, infrastructure, and service standards, as well as technical knowledge of Microsoft products, including client operating systems, Teams, Office 365, and Azure.
You will have experience of administering MDM platforms, such as Endpoint Manager (Intune), and an understanding of networking, including wireless, LAN, and WAN.
Excellent interpersonal skills and a customer service focus are essential, with a keen attention to detail for maintaining accurate inventory data and documentation.
You should have experience of supporting networked printers and proven troubleshooting skills for hardware and application support, as well as Active Directory/Azure AD understanding and administration experience.
What We Offer:
* A competitive salary
* Pension scheme
* Generous holiday allowance of 25 days, with option to purchase additional holidays and bank holidays
* Huge discounts on food and products through our staff shop
* Discounts on cinema tickets, shopping, and cashback on purchases
* Recognition awards and incentives
* Real career opportunities