Head of Catering and Performance, Administration Support
Tees Esk and Wear Valleys NHS Foundation Trust
An exciting opportunity for a friendly, positive thinking, organised and motivated individual to provide administrative support within the Trust's Hotel Services Catering & Performance Team. The opportunity is fixed term to cover maternity leave.
You should be highly motivated and be able to 'hit the ground running' as well as being reliable, flexible, and able to work on your own initiative while being a team player.
You will need to be passionate and enthusiastic about patient care, putting patients at the heart of everything you do. You will work in a team and need to be well organised and able to think on the spot, creating a culture of continuous improvement.
The Catering and Performance Team is responsible for the Trust's Catering Services and manages the contracts within Hotel Services, as well as providing performance data reports for Hotel Services as a whole.
Main Duties of the Job
The main responsibilities of the role will include:
1. Support for the planning and production of trust-wide menus.
2. Assist in the writing of contract tenders.
3. Management of calendars and emails.
4. Organisation and minuting of a variety of meetings, including the production and distribution of KPI reports.
5. Maintaining action logs and in-house financial records.
6. Dealing with incoming phone calls and providing general administrative support.
Excellent communication and customer care skills are essential, as well as the necessity to maintain confidentiality at all times.
Applicants should hold NVQ Level 3 in Business & Administration. Sound IT knowledge and experience, with competency in Microsoft Office packages, the ability to communicate effectively, and good organisational skills with attention to detail are requirements of the role.
This is a demanding role, and applicants should be able to work under pressure when required.
The post holder will be based at Acklam Road Hospital in Middlesbrough, and this is a full-time position working Monday to Friday 9am-5pm.
About Us
We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York, and Selby.
From education and prevention to crisis and specialist care, our talented and compassionate teams work in partnership with our patients, communities, and partners to help the people of our region feel safe, understood, believed in, and cared for.
We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families, and carers work together with us towards better mental health.
We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right in areas that really need it.
We won't rest until everyone in our region has the mental health care they need to lead their best possible life.
Job Responsibilities
Please see the attached job description and person specification which outlines the main duties and responsibilities of the role.
Person Specification
Qualification and Experience
* NVQ3 in Business Administration or equivalent demonstrable knowledge and experience.
* ECDL Level 1 & 2 or equivalent.
* Experience of providing administrative support.
* Experience of Microsoft Office software packages.
Skills & Knowledge
* Ability to communicate face to face and by telephone in a helpful manner.
* Good organisational skills and ability to prioritise.
* Accurate keyboard, typing, and word processing skills.
* Natural aptitude with figures.
* Experience of providing admin support in contract management.
Personal Attributes
* Demonstrate a flexible approach to work.
* Ability to cope with routine tasks.
* Ability to work using own initiative and without supervision.
* Ability to pick up new systems/procedures quickly and effectively.
* Demonstrate ability to work as part of a team.
* Confident and friendly.
* Ability to relate to all people at all levels.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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