IT Service Engineer
Location: Basingstoke
Salary: £30-32k + Bens
Hours:- 7am-7pm covering early, mids and late days shifts
SC Clearance required
Working:- 3 days office, 2 days remote.
Environment:- Customer support, Incidents, Fault tickets, SLA's, ITSM, Service Desk, Monitoring, Microsoft O365, Microsoft Teams, Audio Visual, Video Conferencing.
Our client, a leading provider of Infrastructure Managed Services is looking for an experienced Service Desk Engineer to join their busy team.
The Service Desk Engineer's primary responsibility is to provide a high level of customer service and support to external customers.
The role will provide remote support by creating customer incident tickets, identifying problems, troubleshooting issues and adhering to internal and external SLAs. They will also prepare room equipment for installation, support onsite engineers with testing, and maintain room and equipment records.
This position operates within a secure environment and is expected to protect all internal and external restricted information, policies and procedures
Responsibilities:
Maintain vigilance with Proactive Monitoring Platforms for Endpoint and Infrastructure Alerts
* Pre-staging equipment and pre-testing all room kit prior to installations
* Managing the spares stock and arranging replacement kit and replacements when required
* Communicate with end users to assist with diagnosing and repai...