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Why choose us?
Choosing to work for SMS means choosing to make a difference. We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are delivering the future of smart energy – working closely with private and public sector partners we are playing a critical role in transforming and decarbonising the UK economy by 2050.
What's in it for you?
* 25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell)
* Hybrid working options.
* Enhanced Maternity leave. Paternity and Adoption leave.
* 24/7 free and confidential employee assistance service.
* Automatic enrolment into our Employee Ownership Scheme.
* Medicash health plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments. Discounted gym memberships and free 24/7 online GP.
* Life Insurance (4 x annual salary)
* Pension matching scheme (up to 5% of salary)
* Developing our people is important to us - we support and encourage development by offering internal and external accredited courses, secondments and study support.
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What's the role?
The Operation Support Assistant will be responsible for dealing with both inbound and outbound customer appointment calls to ensure meter bookings are successfully scheduled. The role requires a key relationship with SMS field engineers to enable an organised and successful approach to day to day planning. This role is crucial to SMS as it grows our metering portfolio and brings in the recurring rental required to achieve business targets.
This role is offered on a hybrid working basis, 3 days in the office, 2 days at home typically. It is contracted at 40 hours per week, Monday to Friday.
Key Responsibilities:
The key responsibilities for this role include, but are not limited to, the following:
* Deal with both inbound and outbound customer appointment calls in accordance with supplier booking guidelines. Booking meter exchange appointments directly with end consumer and suppliers if called upon.
* Schedule work for SMS Field Engineers to ensure working day is efficient as possible.
* Arrange access as appropriate (primarily over the telephone) to ensure engineer can complete scheduled jobs.
* Ensure that all jobs are claimed by the morning after job completion.
* Identify any issues and raise to Metering Delivery Manager.
* Maintain work management database and any other relevant systems.
* Plan site visits & plan the work for SMS field engineers, including grouping jobs in the most efficient way possible and arranging access ahead of their visit.
* To provide constant support to SMS’s field engineers and any sub-contractors, including directions when necessary, and schedule amendments in order to maximize meter installs and keep cancelled jobs to a minimum.
To be considered for this role, we would love you to have/be:
* A self-disciplined individual that assumes responsibility for complex workloads to generate the right outcome.
* The ability to deliver exceptional customer service at all times.
* The ability to multitask.
* The ability to prioritise workload.
* The ability to effectively time manage your working day.
* Strong communication skills.
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