The position holder will be a motivated individual, passionate about working with customers and showing willingness to learn and progress within the company. The main focus of the role is to ensure that all customer enquiries and shipments are dealt with appropriately by taking ownership of the individual jobs and handling them from the point of enquiry through to the point of invoicing.
2.0 Responsibilities
2.1 Customer Support
* Be the first point of contact for customers and be the face of the company.
* Proactively monitor and track the status of the customer shipments to effectively keep customers informed.
* Manage and resolve shipping / delivery issues to maintain high level of customer satisfaction.
* Handle customer complaints and escalate accordingly to find a resolution within the agreed SLA (service level agreement).
* Liaising with suppliers to book transport for deliveries and collections, following the company purchasing policy.
* Raising and issuing invoices for customers.
* Booking jobs on the system and ensuring they are processed by the planning team.
* Ensure all paperwork is up to date and correctly filed.
* Scanning PODs to customers and uploading them to the systems.
2.2 Skills
* High level customer service skills projecting a positive, friendly and professional attitude at all times.
* Highly competent in use of computer systems and Microsoft Packages - Word, Excel and Outlook.
* Ability to work on own initiative.
* Strong interpersonal communication skills and a team player.
* Professional qualification/Higher Education will be advantageous.
* Logistics or shipping industry knowledge would be advantageous but not essential as full training will be given.
* IT packages - Sage, Access.
Holiday Entitlement
22 + bank holidays + 1 additional day per full year worked up to a maximum of 25 days.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Management and Manufacturing
* Transportation, Logistics, Supply Chain and Storage
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