Job Description
We’ve partnered with a leading business in the retail property industry in the recruitment of a Guest Experience Manager to play a key role in the operations of a thriving designer outlet centre in the West Midlands, on a 12-month fixed term maternity cover contract!
Why Apply?
🚀 Be at the heart of a premier retail destination – ensuring exceptional guest experiences from arrival to departure.
🏗 Play a pivotal role in guest satisfaction & service excellence – overseeing guest services, hospitality standards, and commercial opportunities.
💼 Lead and develop a high-performing guest services team – ensuring seamless operations and an outstanding shopping experience.
📈 Opportunities for growth & development – work closely with key stakeholders, including retail brands, centre management, and service providers.
We’re Looking For:
✅ A guest experience leader – passionate about creating memorable experiences and elevating service standards.
✅ An experienced hospitality or retail professional – with a background in managing customer-facing teams, preferably in luxury retail, hospitality, or events.
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