About the Role
We are seeking a Complex Complaints Officer to investigate and resolve complex housing complaints, ensuring excellent customer service and service improvements.
Key Responsibilities
* Investigate and resolve multi-faceted complaints across housing services.
* Ensure timely responses to complaints and Cabinet Member enquiries.
* Identify trends and recommend service improvements.
* Prepare detailed reports on complaint findings and resolutions.
* Manage compensation awards in line with policy.
* Liaise with residents, Councillors, and regulatory bodies.
What We're Looking For
* Experience in housing complaints handling and case resolution.
* Knowledge of complaints policies, housing legislation, and Ombudsman regulations.
* Strong problem-solving, communication, and analytical skills.
* Ability to manage high workloads in a fast-paced environment.
#J-18808-Ljbffr