Our people are enthusiastic, friendly and great at what they do. Were always looking for people like them and when we find them, we give them the opportunity to grow with us - both as professionals and individuals. Together we work to provide great services to our customers. So, if youre looking for a role in a company where your passion for customer service can come to life, a career with Westbourne Motors might be the right one for you.
What You Will Do:
Recognising that customers demands are forever changing, we are looking for analytical individuals that are prepared to go above and beyond to solve our customers problems in their hour of need.
You will have excellent planning and memory skills as the control room sees a high volume of calls, so the ability to prioritise and organise is key.
The jobinvolves accepting details of new breakdowns from our customers digitally, selecting the best resource to send and then keeping contact with the stranded motorist during the progress of the breakdown. This customer service position provides the vital link between our motoring organisation customers, our roadside staff and the customer. It will be your job to update the computer records in detail and provide quotes for repair work as well as take payments.
...