Job ID: 2932076 | Amazon Web Services EMEA SARL (Irish Branch)
Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.
A day in the life
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
BASIC QUALIFICATIONS
1. Fluency in French
2. Bachelor’s degree or experience in a Technical Customer Service role
3. Monitoring and/or Troubleshooting of: OS Administration (Linux/Windows), Network Essentials (TCP/IP) and knowledge of Internet Fundamentals
4. Experience with Networking and troubleshooting (TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related)
PREFERRED QUALIFICATIONS
1. Experience in Cloud computing (AWS, Azure, OpenStack).
2. Experience with System Administration
3. Experience with Network troubleshooting tools
4. Experience with Cloud services/Cloud deployments.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
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