Night Team Member - The Imperial Hotel Blackpool JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality We are passionate about the industry and always on the lookout for new talent to join us on our journey OUR HOTEL OUR BENEFITS You will have access to a benefits package we believe truly works for our people Discounted hotel room rates for you and your friends & family An additional days leave for your birthday Enhanced Maternity, adoption & shared parental leave Course Sponsorship 30% F&B discount at RBH hotels Refer a Friend scheme (earn 250 for each referral up to 5 referrals) Flexible working arrangements Wagestream - choose how and when you get paid Life Insurance Employee Assistance Programme Social and wellness events and activities all year round Free meals on duty saving you over 1000 per year And much much more AN EVENING IN THE LIFE OF NIGHT TEAM MEMBER AT OUR HOTEL What you'll be doing Are you a night owl who loves the quiet buzz of the late hours? Join our team and keep the magic of the hotel running smoothly while the world sleeps Welcome late-arriving guests with a friendly smile and help them settle in, handling check-ins, check-outs, and everything in between. Handle night audits and end-of-day reports, keeping things organised and ready for the morning crew. Be the go-to for any guest requests during the night, whether it's room service or an extra pillow, bringing comfort even in the wee hours. Keep the lobby and public areas tidy and welcoming, setting up the hotel for a fresh start each morning. Monitor safety and security through regular checks, making sure guests enjoy a peaceful night's stay. Coordinate with the early morning team to hand off a seamless shift, so everyone's ready to take on the day. Balance and reconcile daily financial transactions, including room revenue, food and beverage sales, and other charges Prepare end-of-day financial reports for management, ensuring accuracy in accounting records and resolving discrepancies Check in late arrivals, assist guests with any inquiries, and provide overnight front desk support, ensuring a seamless guest experience Conduct regular security checks throughout the hotel premises to ensure guest and property safety Collaborate with the front office and accounting teams to address any issues identified during the night audit Maintain clear communication with the day team by preparing handover notes and ensuring all relevant information is recorded Handle any emergency situations overnight, acting as the point of contact and coordinating with necessary department. WHAT WE NEED FROM YOU Previous experience in hospitality or finance roles, with an understanding of accounting principles Strong attention to detail and accuracy, particularly in financial reconciliation Good communication skills and the ability to handle guest enquiries professionally Basic IT skills and familiarity with property management systems (PMS)Flexibility to work night shifts and the ability to remain focused and productive Friendly and welcoming, ready to offer service with a smile-even at 3 a.m. Good with numbers and detail-oriented, especially when handling nightly audits and reports. Reliable and calm under pressure, able to manage guest needs and unexpected situations. Team player who can work independently, setting the stage for a smooth start in the morning. High energy and adaptability, thriving in the quiet but active world of night shifts. EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .