Role Description:
They will have a proven track record in successfully delivering a range of support functions to clients including sound experience in: systems monitoring; trouble shooting; and diagnostics. The role will involve liaising with both internal and external stakeholders to fully deliver operational systems and ensure 2nd / 3rd line technical support is provided as required.
Required Skills:
• Detailed knowledge of UNIX/AIX, VMWare and Linux
• Knowledge of a help desk system and managing service requests / incidents/ problems
• Respond to users within set service level agreements (SLA’s) and operating level agreements (OLA’s)
• Attention to detail and ability to meet agree build standards
• Good organisational and communications skills, Strong technical troubleshooting skills
• Proactive approach and team player
Nice to have skills:
• An understanding of ITIL framework
• Knowledge of IBM storage and SAN configuration
• Knowledge of any of following applications/solutions would be beneficial: Oracle Grid Infrastructure, Tivoli Storage Manager (TSM), and Oracle Databases