Are you looking for a role in customer service that isn’t in a call centre environment?
Are you passionate about delivering exceptional customer service and excited about the prospect of joining our well-established customer service team?
As a Customer Services Advisor, you will have the opportunity to be part of a dynamic team and contribute to the exceptional customer experience we strive to provide. Your main responsibility will be to ensure that all customers receive outstanding service, advice, and solutions in a professional and timely manner. Working closely with the Customer Services Manager, you will play a crucial role in maintaining our high standards and delivering first-class support to our valued customers.
You will handle both front-line telephone and written contact with customers, consumers, and sales colleagues; with responsibility for providing advice and assistance when required, order editing, order entry, updating the required systems, and processing follow-ups to previous requests.
What about you? You will have a strong passion for customer service, demonstrate exceptional communication skills, and have the ability to remain calm and composed in a fast-paced environment. You should be a team player with a positive attitude, as collaborating with colleagues from various departments will be essential to delivering outstanding service.
Please note this role internally is known as a Customer Services Officer.
If this sounds good, then drop us an email with your CV, tell us why this is the role for you and your salary expectations ([emailprotected]).
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