Customer Service Advisor
Location: Poole
Hours: Mon-Fri 0800am-1700pm
Salary: £28k DOE
Benefits:
* 22 days rising after 2 years
* Holiday buy-back scheme
* Pension
* Growth by sharing bonus scheme
* on-site parking
* Free lunch every Friday
* Company sick pay
* Company social and corporate events
* monthly + annual bonus structure
* Training provided.
Working with our client who are a well-established family run business and who are now looking for an additional member of staff to join their hardworking team of 6 at the office based in Poole, Dorset.
The successful Customer Service Advisor will: -
* Have customer service experience
* Be highly organised
* Have excellent attention to detail
* Able to use CRM systems – Training is provided
* Have good IT Skills
* Ability to multitask
* Time management skills
* Have a positive with “can do” attitude
* Be able to build strong customer relationships
* Be a Team player.
Job duties for the Customer Service Advisor are: -
* Dealing with customer queries – Telephone and email
* Logging / updating customer calls and progress on their CRM
* Handling quotes as well as quote follow ups
* Order processing
* Chasing orders, dealing with delivery queries and returns
* Applying updates to customers regarding products and pricing
* Working closely with their purchasing team to ensure customer expectations are met
* Proactively work with customers to maximise sales
* Ability to calmly deal with client queries and concerns with high levels of professionalism and creatively coming up with solutions to their problems