Housing Division Lettings Officer £27,711 - £30,060 per annum 12 months maternity cover 37 hours per week An opportunity has arisen in our Housing Lettings Team for an individual who has experience in providing customer services. The vacancy is to cover for maternity leave for 12 months. Lettings Officers provide advice, guidance an information for our housing register applicants who are waiting to be rehoused in social housing – including the Council’s own stock. They manage our vacant properties from the end of tenancy notice to the start of a new tenancy. Lettings Officers also keep applications under review in accordance with our published Lettings Scheme. We are seeking someone who has experience of working with customers to understand their circumstances and meet their needs. They will need a proven track record of delivering excellent customer service. Good communication skills are essential as well as an ability to use a number of IT packages. Working as part of a small team the role requires someone who has good organisational skills and can plan and manage their own workload. You will have a positive and approachable manner and the ability to work flexibly. A positive and pragmatic approach to dealing with challenge is required. The Council offers an excellent employment package with: • Generous annual leave allowance (including statutory Bank Holidays and 4 extra statutory days) • Local Government Pension Scheme, with an employer contribution rate of 20.5% • Flexible working (including hybrid working) available for certain roles • Learning and Development opportunities • Family Friendly Policies • Generous compassionate leave • Cycle to Work scheme and more If this role interests you, please visit Jobs – North Warwickshire Borough Council. Select the vacancy and click 'Apply for this job’ button - we'd love to hear from you. Please note that we only accept completed online application forms and do not accept CVs as a method of application for this vacancy. If you experience difficulties or need assistance with submitting your online application, please contact the HR team at personnelnorthwarks.gov.uk For an informal discussion about the post, you can contact Angela Coates (recruiting manager) on 01827 719369. The closing date for the receipt of applications is Monday 12th May 2025.