Primary Responsibilities:
1. Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition.
2. Answer incoming phone calls, transferring calls or dealing with the caller's requests appropriately.
3. Process patient requests for appointments.
4. Initiate contact with and respond to requests from patients, team members, and external agencies.
5. Enter read/SNOMED CT code data.
6. Data entry of new and temporary registrations and relevant patient information as required.
7. Input data into the patients' healthcare records as necessary.
8. Manage all queries as necessary in an efficient manner.
9. Maintain a clean, tidy, effective working area at all times.
10. Support all clinical staff with general tasks as requested.
11. Undertake all mandatory training and induction programs.
12. Attend a formal appraisal with their manager at least every 12 months.
13. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed.
14. Contribute to public health campaigns (e.g., flu clinics) through advice or direct care.
Secondary Responsibilities:
1. Support administrative staff, providing cover during staff absences.
2. Action incoming emails when necessary.
3. Scan patient-related documentation and attach scanned documents to patients' healthcare records.
4. Complete opening and closing procedures in accordance with the duty rota.
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