Care Home Administrator
Hours: 25 hours per week
Salary: £16,000 per annum
Location: Birtley, Durham, DH3 2BH
Our client is looking for an experienced and dedicated Care Home Administrator to join their team and play a pivotal role within the home’s management team.
Providing the General Manager with the support needed to ensure the efficient running of a high quality home, this varied position encompasses managing Customer Experience elements alongside, HR, Recruitment, Payroll, Finance and the supervision of junior members of the administration team.
You’ll need to be a self-sufficient and professional individual who is enthusiastic and promotes a positive image when communicating with others and talking about the home, creating a positive impression. Along with strong IT skills and excellent organisation, our Administrators will need to be comfortable in giving others direction.
RESPONSIBILITIES
* Promote a warm and welcoming environment for residents, staff and visitors
* Manage enquiries and showrounds of the home for prospective families, including managing the customer database appropriately to support the commercial performance and conversion of enquiries for the home
* Drive the occupancy and reputation of the Care Home as part of a community engagement team
* Support resident and family feedback with a focus on customer care
* Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions
* Payroll preparation for home based staff
* Provide advice and guidance to employees on queries using the HR tools and resources available
* Ensure that all personal files are stored securely
* Attend meetings and produce accurate notes and minutes where required
* Ensure all rotas are complete
* Manage safe contents, petty cash, and resident fund accounts
* Update ad-hoc training, supervisions, and appraisals on staff records
* Offer guidance on staff development opportunities including signposting to Apprenticeships and qualifications
NEED TO HAVE
* Experience in a customer facing role
* Previous involvement in HR administration and recruitment
* High level of attention to detail and the ability to prioritise
* Proficiency in Microsoft- specifically Word, Excel and Outlook
REWARDS AND BENEFITS
* Rewarding Excellence bonus, meaning you will be financially rewarded by up to £500* for a Good or Outstanding CQC inspection
* Unlimited access to our generous refer a friend scheme, earning up to £500* per referral
* Access to a wide range of retail and leisure discounts at big brands and supermarkets
* Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence
And so much more!
Interested?
Click Apply
Job Reference: CTNK5628