Our client who is a world leader in their products and aftersales services and who excel in providing an excellent customer service, is keen to recruit additional team members to support the increased business to also support the ability to deliver the best service to its customers.
In this role you will be working within a contact centre environment responding to all types of B2B customer led correspondence so an ability to converse professionally both via verbal and written means is a must!
Duties will include…
Taking calls & answering emails from our Trade, Retail, Contracting and indirect B2B customers in relation to in and out of warranty claims, presale information or any other queries, provide a resolution or escalating to the appropriate team
1st responder for technical queries, via email and telephone calls
Resolving any query that the customer may have where it be a service request, part & product availability, or safety information, applying technical and logical problem-solving skills to reduce cost of service
Liaise with Sales Managers, Engineers, logistics and the wider Commercial Team to obtain a satisfactory outcome for both the customer and the business balancing customer expectations and commercial impact
Build meaningful relationships with our B2B customers so they have a point of contact in the team and continue to promote products & services to increase profit
Updating the B2B contacts record on a daily basis ensuring that all complet...