Job details
Are you an experienced help desk administrator looking for your next opportunity? Would you like to work in a renowned company which offers up skill and training?
Randstad Construction & Property are working on behalf of a Regional M&E company to find an experienced and collaborative helpdesk administrator in Livingston. The successful candidate will be responsible for admintistration work on a static site.
Location: Livingston
Salary: Competitive (up to £27,000 depending on experience)
Employment type: Full-time, permanent, Hybrid working
Key benefits:
1. 40 hours per week
2. Employer pension
3. Company sick pay
4. Cycle to work scheme
5. Overtime rates
An average day will include the following:
6. Ensure customer SLAs are met
7. Ensure Quoted jobs have best fit resources allocated (geographically and skill set)
8. Monitor engineer response to Quoted works to ensure return visits are logged and
9. completed
10. Assist with purchasing
11. Ensure timely processing of engineers quotes, reports and recommendations to
12. clients
13. Ordering goods and services
14. Liaising with Accounts managers and supervisors with regards to capacity, timing of
15. jobs and issuing work instructions
16. Liaise with engineers to keep informed of changes, abnormal travel
17. Upload and update client portals and clients frequently
18. Contribute to the operation of the out-of-hours telephone answering service,
19. ensuring messages are relayed and actioned in a timely manner
20. Compile customer invoicing for review by accounts
An ideal candidate will have:
21. Proven experience in a planning/scheduling role
22. CAFM experience, or similar with Facilities Management experience (essential)
23. Proficient in MS Office, particularly Word and Excel
24. Excellent organisational skills
25. Excellent interpersonal and customer relationship skills
26. Exceptional telephone manner
27. Proven ability to use initiative
An ideal candidate will be:
28. Flexible and patient
29. A team player
30. Able to understand complex information and demonstrate attention to detail
31. Remain professional and communicate strongly
32. A can-do attitude
If this sounds like you please get in touch by contacting Logan Sharp at Randstad C&P Newcastle
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.