Job Title: Customer Assurance Assistant
Salary: £14.06 P/H PAYE Inclusive of Holiday Pay | £16.17 P/H LTD Umbrella
Hours: 37 Hours Per week
Type: Temporary Ongoing
Location: Plymouth, PL6
Start Date: ASAP
Work Pattern: Monday - Friday
We are seeking a motivated and detail-oriented Customer Assurance Assistant to join our client's Customer Experience and Assurance Team. This role is crucial in transforming customer service and ensuring high-quality support within the organization.
Key Duties and Responsibilities:
* Accurately record all customer contact, including complaints, compliments, and Councillor/MP enquiries, and forward them to the appropriate Investigating Officer.
* Monitor responses to customer contact, ensuring all communication between the organization and the customer is properly recorded, and targets are met.
* Perform complaint satisfaction surveys to enhance the customer experience, providing valuable feedback for service improvements.
* Assist in the coordination and delivery of staff training on service delivery developments within the team.
* Provide excellent customer service both face-to-face and over the phone, handling a variety of enquiries from internal and external stakeholders.
* Ensure accuracy in completing Excel spreadsheets and collating information.
* Handle multiple tasks efficiently in a fast-paced reception area, ensuring flexibility to meet the demands of a busy environment.
Qualifications and Experience:
* Proven experience in an office environment, ideally in a customer service role.
* Strong written and verbal communication skills.
* Proficiency in Microsoft Office, particularly Excel, Word, and Outlook.
* Experience in maintaining accurate records and working with spreadsheets.
* Demonstrated ability to multitask and prioritize in a busy reception or customer service setting.
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