Job summary We are looking to recruit an Assistant Practice Manager to support the GP Partners & Practice Manager in effectively managing the wider practice team, patient services & overall smooth running of the surgery. Main duties of the job The successful candidate will lead on aspects of the day-to-day running of the surgery, with an emphasis on management of the practice team, patient services, building maintenance & IT systems. They will also assist the GP Partners & Practice Manager with all other elements of managing the services provided at West Gorton Medical Centre and deputise for the Practice Manager during periods of absence. About us West Gorton Medical Centre is a CQC Outstanding rated GP surgery in central Manchester, 10 minutes outside the city centre. We are situated in a regeneration area and have a growing list size, with currently over 7,500 patients. We are strongly invested in prioritising patient care and work hard to build links with our local community, Our clinical team consists of three GP Partners, three salaried GPs, two Nurses, a Nurse Associate & a Pharmacist. We are a training practice, with three GP trainees currently working at the surgery. We are innovative in striving to meet the needs of our patient population and have implemented a Therapist to provide 1:1 yoga therapy sessions for our patients. Our administrative team provide front-of-house & back-office support to the clinicians & registered patients. Date posted 17 January 2025 Pay scheme Other Salary £28,000 to £34,000 a year Dependent on Experience Contract Permanent Working pattern Full-time, Part-time Reference number E0035-25-0001 Job locations West Gorton Medical Centre 2 Clowes Street Manchester M12 5JE Job description Job responsibilities Lead on or assist the Practice Manager & GP Partners with the below tasks to maintain the effective management of the Practice. This list is not exhaustive & may be added to at any time. ORGANISATIONAL All aspects of building maintenance including Health & Safety Liaise with Practice Manager & GP Partners regularly Liaise with relevant staff within the PCN & locality to share learning & achieve objectives Liaise with commissioners regarding contracts & performance reporting Development & review of Policies & Procedures Maintain CQC compliance Handle patient complaint responses Process outgoing payments Reconciliation of payments in accountancy software Oversee stock ordering & rotation Coordination of quarterly Patient Participation Group Coordination of monthly staff training afternoon Any reasonable tasks requested by the Management Team STAFF Line management of staff Provide training & ensure mandatory training is complete Monitor workflow & implement more efficient processes Appraisals Pastoral care & wellbeing Disciplinary procedures Rotas Annual leave management & coordination Recruitment, including pre-employment checks & interviews Deputise for the Practice Manager during absence Organising GP cover for absence QUALITY & PERFORMANCE Quality & Outcomes Framework targets & submissions Primary Care Quality & Recovery Resilience Scheme targets & submissions National & local enhanced service targets & submissions Internal audits of performance IT Management of IT systems, staff logins, etc. Electronic appointment diaries Website management Online consultation platform management Phone system monitoring & management Job description Job responsibilities Lead on or assist the Practice Manager & GP Partners with the below tasks to maintain the effective management of the Practice. This list is not exhaustive & may be added to at any time. ORGANISATIONAL All aspects of building maintenance including Health & Safety Liaise with Practice Manager & GP Partners regularly Liaise with relevant staff within the PCN & locality to share learning & achieve objectives Liaise with commissioners regarding contracts & performance reporting Development & review of Policies & Procedures Maintain CQC compliance Handle patient complaint responses Process outgoing payments Reconciliation of payments in accountancy software Oversee stock ordering & rotation Coordination of quarterly Patient Participation Group Coordination of monthly staff training afternoon Any reasonable tasks requested by the Management Team STAFF Line management of staff Provide training & ensure mandatory training is complete Monitor workflow & implement more efficient processes Appraisals Pastoral care & wellbeing Disciplinary procedures Rotas Annual leave management & coordination Recruitment, including pre-employment checks & interviews Deputise for the Practice Manager during absence Organising GP cover for absence QUALITY & PERFORMANCE Quality & Outcomes Framework targets & submissions Primary Care Quality & Recovery Resilience Scheme targets & submissions National & local enhanced service targets & submissions Internal audits of performance IT Management of IT systems, staff logins, etc. Electronic appointment diaries Website management Online consultation platform management Phone system monitoring & management Person Specification Experience Essential Excellent communication skills Effective time management Ability to manage others sympathetically IT literacy Desirable Prior experience of a similar role within General Practice Experience of EMIS Web,Docman 10,Footfall,Surgery Connect,Xero, PCSE Qualifications Essential Educated to a high standard Desirable Leadership and / or Management Qualification or willingness to undertake AMSPAR or Business Administration Qualification Person Specification Experience Essential Excellent communication skills Effective time management Ability to manage others sympathetically IT literacy Desirable Prior experience of a similar role within General Practice Experience of EMIS Web,Docman 10,Footfall,Surgery Connect,Xero, PCSE Qualifications Essential Educated to a high standard Desirable Leadership and / or Management Qualification or willingness to undertake AMSPAR or Business Administration Qualification Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Central Manchester Networks Ltd Address West Gorton Medical Centre 2 Clowes Street Manchester M12 5JE Employer's website http://www.cmgppo.org.uk/ (Opens in a new tab)