Work with Retail/Property Business Partners and support the category team to maximise sales, compliance, and passenger experience from all Retail and Property demises and commercial services in the terminal.
Understand the key drivers of performance and plan/report against them, supporting with fire safety compliance, assurance of contractual tenancy obligations; management of information to drive reliable and accessible data, process improvement from the planning stage to implementation. Support with the Retail and Property sustainability agenda
Creates reports to help in identifying deliver sales and service driving initiatives with Retailers and Tenants and support in making improvements in passenger experience. Some knowledge of the product range for each Retailer needed, making sure business partners are compliant on a day-to-day basis with range and general standards.
Identify and incorporate new opportunities, operational activities and work streams that maximise sales and service opportunities. Continually improve the operational excellence and service standards of our business partners to deliver excellent passenger experience in line with all Heathrow Initiatives - through influencing managers to continually strive to improve results including but not limited to Quality Service Monitor, and operational activities that impact on safety
Manages day to day logistics operations Supports Retail and Property to manage Back of House operations including working...