Key Responsibilities
As a Customer Complaints Specialist Leader, your key responsibilities will include:
* Leading a team of Complaints Handlers to investigate and resolve customer complaints in a thorough and timely manner.
* Delivering high-quality results while maintaining excellent relationships with our customers and stakeholders.
* Working closely with senior leaders within the company and client to provide regular reporting and analysis on team activity.
* Ensuring that all complaints are handled in accordance with company and FCA standards.
* Maintaining effective control of all aspects of people processes, including absence management, performance management, and employee relations.