We are recruiting for an experienced, professional and bright customer services person who has a background within courier, freight or logistics. You will be handling incoming calls and emails from internal / external customers - Resolving shipping issues - Tracking and tracing of shipments to keep customer updated - Liaising with operations, warehouse and transport team - Dealing with urgent & time critical shipments - Use of in house system - Invoicing customers and billing for shipments Hours are between 8. 00am - 19. 00pm / 8 hour shifts of earlies and lates. After probation they do allow 1 day per week to work from home You must have a good stable work history and a full 5 year checkable background and a DBS check is required.